Inclement Weather Policy
The Rec Center always closes and delays opening when the university does so due to inclement weather.
Since the Rec Center may operate earlier or later than the university's decision-making process, delayed openings and early closures may happen independently of university closures. For timely notifications regarding Rec Center openings and closures, download the Campus Rec App by searching Portland State Campus Rec in your app store.
General Guidelines
The University Faculty/ Staff/ Alumni and Student Conduct Codes are enforced at all times. Non-compliance with these Codes may be referred to the Office of Human Resources or the Dean of Student Life for Portland State community members. Campus Rec reserves the right to deny or restrict facility use to anyone who refuses to comply with the policies set forth in this handbook.
Use of the Rec Center is considered a privilege. Mature and respectful conduct is expected and required at all times. Campus Rec staff reserve the right to remove any member or guest from the area if they exhibit behavior that is believed to be unsafe or inappropriate.
Campus Rec staff has authority over facility conduct and use of equipment. A patron who fails to follow these rules may be given a warning. If a CREC staff member has requested compliance with policy, but the patron has refused, the patron may be asked to leave the Student Rec Center. Failure to comply with requests of the staff may also result in suspension of facility privileges.
To facilitate Portland State University’s mission of teaching and learning consistent with a state institution of higher education, the Rec Center requires its patrons to maintain a safe and appropriate environment.
Refund Policy
All Refunds must be done in person at Member Services in the Rec Center (unless otherwise noted), be accompanied by a receipt and photo ID and be issued to the original payment method.
Non-refundable
- All food & beverage
- All access cards
- Rec Clubs dues
- IM Play Passes
- Day Use Towels
- SnoPark Passes
- Used Gear Sale items
- Gear rentals
- Sports Tickets - such as Thorns / Blazers / Blackhawks
Refundable within 7 days of purchase
- Merchandise - such as goggles, swimming caps, ear plugs. Items must be in original condition unless damaged, defective or incorrect.
- Membership, Term Lockers and 30 Day Towels
- Punch Passes - only refundable if no punches have been used
- PT session - only refundable if no sessions have been used
Refundable up to 7 days before the first session/pre-trip meeting. No refund given less than 7 days prior to the first session/pre-trip meeting
- Aquatics and safety certifications, clinics and lessons
- Group Fitness Instructor Training and Personal Training Classes
- Outdoor Program activities. Patrons must come into the Outdoor Program Office (505 SW Harrison Street) in person for a refund within 7 business days of cancellation. No refund will be issued after this deadline.
Policies of events, classes or services contracted with outside vendors may supersede our policy.
Cash/Check Refund
All cash and check refunds are issued via check from PSU Cashiering. A cash/check refund needs to be initiated within the timelines above at Campus Rec. Return of payment may take up to four weeks for the refund to be processed. Community Members need to complete a PSU Substitute W9 Form.
Photo/Video Policy
Photography and videography are permitted for personal and academic use provided they are conducted safely in non-prohibited areas, without disrupting operations, and with full respect for participant privacy.
General Restrictions:
- Prohibited Areas*: Recording is strictly forbidden in restrooms, locker rooms, the pool**, and during Group X fitness classes. ● Consent: You must obtain explicit consent from anyone identifiable in your footage. Minors (under 18) require parental or guardian permission.
- Staff Authority: Staff may require any patron to cease recording if a policy violation is suspected.
- Marketing: Campus Rec occasionally films for promotional use per the liability release signed by patrons. However, you retain the right to decline being filmed at any time.
- * Exceptions require a Photo/Video Permission Form submitted in advance for case-by-case review.
- **Exceptions are made during select special events and designated youth swim lessons.
Usage Categories, Definitions and Requirements:
- Personal Use: Photo and video of yourself, friends or family obtained in an informal manner exclusively for personal/private use. Interchangeable lenses are prohibited.
- Media for coursework or class projects. Requires 5 business days' notice via the online form. Approved students must wear a provided badge at all times.
- News Media: Contact the Marketing & Engagement Coordinator at carstar@pdx.edu to arrange interviews or facility access.
- Commercial Use: Coordinated through Campus Events & Student Union Services.