Office of Information Technology

OIT Help Desk Support

Upcoming Temporary In-person Support Re-location

From July 14 to August 1, 2025, the Technology Help Desk, located in the FMH lobby, will be temporarily closed for maintenance. During this time, in-person support will be available at Millar Library, Room 115, from 10:00 a.m. to 3:00 p.m., Monday through Friday.

Get Help Online in the PSU Help Center

To request technology support, contact us with the Get General IT Support form. You can also find answers to many technology-related questions by searching our knowledge base for help articles.

Visit the PSU Help Center at pdx.edu/help.

Screenshot of PSU Help Center website at go.pdx.edu/help

Call the Help Desk

We offer phone support five days a week, except during university holidays and closures.

  • Monday through Friday, 8:00 a.m. to 7:00 p.m.

Phone: 503-725-4357
Toll-free: 1-800-547-8887 ext. 5-4357

Chat with the Help Desk

Our chatbot is available at all times, with live chat support available five days a week, except during university holidays and closures.

  • Live Chat Monday through Friday, 9 a.m. to 5 p.m.

To access the chatbot or live chat support, select the green, Open Kit Chatbot button in the bottom right corner of your screen.

Visit the Help Desk

Visit the OIT Help Desk in person in the FMH Student Services Lobby five days a week, except during university holidays and closures.

2025 Summer Term Hours 

  • Monday through Friday, 10 a.m. to 3 p.m.

During September and Orientation Days (July 9 and 10 and August 6, 7, 27, and 28)

  • Monday through Friday, 9 a.m. to 5 p.m.