Mail, Packages & Lockouts

Location & Hours

Montgomery Service Desk
1802 SW 10th Ave, first floor lobby
Enter through courtyard door
mbdesk@pdx.edu
503-725-4385

Open Daily 9am to midnight
Closed Fridays 9-10am

Mail

Use this format to address mail:

First & Last Name
Street Address, Room #
Portland, OR 97201

Do not include your mailbox number in your address. To set up your mailbox, write your first and last name on a slip of paper and put it in your mailbox. USPS will not deliver mail if there is no name. Mail that is too large to fit in your mailbox will be sent to the Montgomery Service Desk.

Street Addresses

Blackstone - 1831 SW Park Ave
Blumel - 1705 SW 11th Ave
Broadway - 625 SW Jackson St
Montgomery - 1802 SW 10th Ave
Ondine - 1912 SW 6th Ave
Stephen Epler - 1136 SW Montgomery St
St. Helens - 1131 SW Montgomery St

Packages

The Montgomery Service Desk logs all packages within 48 hours of when they are received. When your package is ready to be picked up, you will receive an email notification. You can also check the housing portal to see if you have a package ready for pick up. If you think your package was delivered but you didn’t receive an email notification from the Montgomery Service Desk, please email mbdesk@pdx.edu with your tracking number.

Once you receive an email notification that your package is ready, please bring your ID to pick up your package at the Montgomery Service Desk. Packages are held for up to 14 days then returned to sender. If you know you will be out of town and unable to pick up your package within 14 days, please contact the Montgomery Service Desk. If you would like someone else to pick up your package, respond to the package notification email with the first and last name of the person picking up your package.

Packages addressed to a family member will be logged under the contract holding resident’s name. Family members, including children over the age of 10, can pick up all packages under the account with a photo ID.

The Montgomery Service Desk accepts packages from USPS, FedEx, UPS, Amazon, OnTrac, and DHL only. We do not accept packages from any other carriers. Students will need to make alternate arrangements with other carriers. The desk accepts flowers and medications, but we are not able to refrigerate any deliveries, so they must be picked up immediately. Hello Fresh, Imperfect Produce, and other meal services must be picked up within 48 hours or they will be discarded. Perishable items will not be accepted. Students seeking delivery of perishable items should contact the delivery source and plan for how to ship and receive such items. Prohibited items such as alcohol, tobacco, weapons, and animals will be denied and returned to sender.

Outgoing Mail

Outgoing mail slots are located in the main lobby of Blumel, Broadway, Ondine, and Stephen Epler. Students living in Montgomery, Blackstone, and St. Helens can send letters out via the nearest USPS Collection Box. There is one at 1812 SW 10th Ave.

Outgoing Packages

To send packages, students are encouraged to use the nearest USPS or UPS Store.

Lockouts & Lost Keys

Your keys are your responsibility and you should keep track of them at all times. Always take your keys and ID with you whenever you leave your unit. If you are ever locked out, you can go to the Montgomery Desk during business hours to check-out a spare fob and/or room key. After hours, you can call your RA On-Call to gain access back into your unit. Lockouts will result in a $10 fee to your student account.

If your keys are lost or stolen, immediately contact the Montgomery Desk during office hours or your RA On-call after hours. Housing Maintenance will change your locks in order to ensure your personal safety and that of your roommate(s). If you require a lock change, you will be charged for replacement.

After Hours & Weekends

Call the RA On-Call number:

Broadway: 971-246-1599 or 971-246-1386
Ondine: 971-246-1598 or 971-246-6028
Blumel: 971-246-1387
Stephen Epler and St. Helens: 971-246-1585
Blackstone and Montgomery: 971-246-1388