Packages
The Broadway Service Desk logs all packages within 48 hours of when they are received. When your package is ready to be picked up, you will receive an email notification. You can also check the housing portal to see if you have a package ready for pick up. If you think your package was delivered but you didn’t receive an email notification from the Broadway Service Desk, please email housingservices@pdx.edu with your tracking number.
Once you receive an email notification that your package is ready, please bring your ID to pick up your package at the Broadway Service Desk. Packages are held for up to 14 days then returned to sender. If you know you will be out of town and unable to pick up your package within 14 days, please contact the Broadway Service Desk. If you would like someone else to pick up your package, respond to the package notification email with the first and last name of the person picking up your package.
Packages addressed to a family member will be logged under the contract holding resident’s name. Family members, including children over the age of 10, can pick up all packages under the account with a photo ID.
The Broadway Service Desk accepts packages from USPS, FedEx, UPS, Amazon, OnTrac, and DHL only. We do not accept packages from any other carriers. Students will need to make alternate arrangements with other carriers. The desk accepts flowers and medications, but we are not able to refrigerate any deliveries, so they must be picked up immediately. Hello Fresh, Imperfect Produce, and other meal services must be picked up within 48 hours or they will be discarded. Perishable items will not be accepted. Students seeking delivery of perishable items should contact the delivery source and plan for how to ship and receive such items. Prohibited items such as alcohol, tobacco, weapons, and animals will be denied and returned to sender.
Outgoing Mail
Outgoing mail slots are located in the main lobby of Blumel, Broadway, Ondine, and Stephen Epler. Students living in Montgomery, Blackstone, and St. Helens can send letters out via the nearest USPS Collection Box. There is one at 1812 SW 10th Ave.
Outgoing Packages
To send packages, students are encouraged to use the nearest USPS or UPS Store.