POSITION: Temporary/Summer
LOCATION: Broadway Hall (1977 SW 6th Ave, Portland, OR) & Ondine Hall (1912 SW 6th Ave, Portland, OR)
REQUIRED AVAILABILITY: June 16-June 23: September 1-September 13
COMPENSATION: $17.50/hour
HOURS: 10-40 hours per week, beginning June 16, through September 13; scheduled hours will vary weekly, but more hours will be available in June and late-July and August; this position may include weekend hours based on the Summer Housing and Conferences (SHC) needs; additional hours may be available by request.
Hiring Timeline: Applications close on Friday, May 16th. Interviews will take place May 19th thru May 23rd. Decision letters will be sent during the week of May 26th.
Operations and Logistics (80%)
- Prepare rooms for guest arrivals, including delivering supplies and checking the condition of the rooms.
- Provide accurate reports documenting findings of pre-arrival and post-departure inspections
- Collect items from guest rooms after departure
- Assist in the transition of rooms, dispersing and collecting SHC items at the beginning and end of summer
- Assist with quality control for the use of SHC spaces, includingthe use of guest rooms, meeting rooms, social spaces, and campus dining
- Resolve problems encountered in inspections; when necessary, contact your supervisor
- Assist with the exchange of linens, towels, and other inventory in SHC rooms and during linen exchanges
- Check in with supervisor at the beginning of each shift to receive daily assignments
- Report damage, theft, and found items to supervisors
- Make sure storage and staging rooms are organized and secure
- Assist with checking guest occupancy and verifying that rooms have been vacated
- All other duties as assigned
Administrative (20%)
- Provide all aspects of customer service including providing accurate information, directions, etc.
- Monitor building security and safety by performing such tasks as ensuring doors are not propped open or unlocked after operating hours
- Explain and clarify rules and procedures to SHC guests and assist guests on an on-going basis, as needed.
- Maintain professional and positive communication with all guests, staff, and team members
- Provide all aspects of customer service including providing information to guests at check-in, giving directions, etc. Facilitate the check-in and check-out process for Conference Guests and process payments
- Attend required team meetings; Dates TBD
- Support with conference hall preparation June 16th-June 20th
- Provide administrative support to UHRL professional staff when necessary
- Occasionally, support check-in activities. Schedule will vary.