Case Study Research to Guide Metro’s Development of a Performance-Based Management System

With ongoing initiatives in strategic target setting, equity metrics, budget equity, process improvement, and diverse data analyses in various departments, the overarching goal of the project was to explore the development of a comprehensive performance management program that integrates and coordinates different performance-related projects at Metro. The research aimed to serve as a resource for decision-makers, offering guidance on shaping and implementing an effective program that aligns with Metro’s goals.