Student Success

metal abstract sculpture, located in front of the Engineering Building

Virtual First Stop

Program Status: Implementation

This project will replace the existing CampusNexus service email inbox that is currently used by the Registrar’s Office, Student Financial Services, and Financial Aid with Jira Service Management. This will allow for more effective collaboration between units and move these core student support units to a more modern tool with additional customer support features that could be implemented in the future.

Accomplished

  • Project charter reviewed and accepted by project sponsors
  • Kicked off implementation with Registrar’s Office (RO)
  • Completed initial business process analysis of RO emailed support request workflow 

In Progress

  • Translating CampusNexus workflow to Jira
  • Identifying shadowing opportunities 
  • Planning data integrations with Banner and Slate

Project Team

Sponsors: Andria Johnson, Chuck Knepfle, Erin Shortlidge, Ryan Bass
Lead: Lindsey Wilkinson and Meredith Michaud 
Project Manager: Sean Pingley
Collaborators: Luke Norman, Nicole Crookston, Nick Buono