Student Success

metal abstract sculpture, located in front of the Engineering Building

Virtual First Stop

Program Status: Closed

The Virtual First Stop (VFS) project was a cross-divisional collaboration to prioritize and implement a shared set of tools and processes to simplify the student’s experience when seeking help.

Accomplished

  • Registrar’s Office (RO) Process Mapping and Onboarding
  • Student Financial Services (SFS) Confluence Migration
  • Financial Aid (FA) Onboarding Planning
  • Developed Service Level Agreements (SLAs)
  • Created a Repeatable Onboarding Process
  • Implemented Security Improvements
  • Refer to Virtual First Stop (VFS) Project Outcomes for more details

In Progress

  • This project was closed in Spring 2026

Project Health

  • This project was closed in Spring 2026

Project Team

Sponsors: Andria Johnson, Eki Yandall, Cristina Herrera, Ryan Bass
Lead: Nicolle DuPont, Megan Looney, Jennifer Bell, Karenna Wait 
Collaborators: Luke Norman, Nicole Crookston, Mia Martiney, Michele Bromley, Nick Buono, Sean Pingley