First-Year Advising Requirement (FYAR) Hold Removal Pilot

Accomplished

• Finalized Project Charter
• Created an enhanced communication plan outlining all student communications from advising pathways and the Office of Student Success within the first three academic terms. This includes communication dates, modality, sender, outreach data and appointment scheduling / completion tracking. 
  • Updated monitoring and assessment plan to monitor outreach campaigns (appointment scheduling and milestone completion data)
  • Monitored and assessed sent communications and campaigns  to identify trends, updates, and/or modifications needed to meet our outcomes and deliverables
• Revised outreach plans, and existing student and advisor communication templates, to include additional appointment campaigns, text-bot messages, student communications via myPSU banners and Virtual Viking, and events to reach special student populations who have been less likely to complete the requirement historically.
• Worked with the Registrar’s Office and OIT to build a custom First Year Advising report in Cognos based on Completion Rates by Admit Year, which includes the ability to search for and disaggregate data based on students who have their FYAR advising milestone checked in Navigate and special student populations who have been less likely to complete the requirement historically.
• As of March 2025, 76% of Fall 2024 admits have completed their First Year Advising Requirement. 260 Fall 2024 admits who were enrolled in Winter 2025 still have not scheduled their FYAR appts.