Student Success

two students in the distance walking through the park blocks with trees around them

Student Wayfinding Task Force

Project Status: Maintenance

The Student Wayfinding Task Force is a standing workgroup focused on coordinating student service delivery across administrative units, primarily located in Fariborz Maseeh Hall. After commissioning and completing several initial projects, the task force will be reviewing the previous charge and developing a new charter focused on:

  • Inter-departmental relationship building
  • Process improvements for front-line service units
  • Ongoing data collection and analysis related to service and support

Accomplished

  • Ongoing bi-weekly coordination meeting continues to coordinate and improve student administrative tasks and wayfinding.
  • Hosted 4 bi-annual Frontline In-Service days (Summer ‘24, Winter ‘25, Summer ‘25, Winter ‘26, bringing together units to build cross-divisional relationships while providing engaging and affordable professional development. Units represented include Financial Aid, Student Financial Services, Registrar’s Office, Office of Information Technology, Undergraduate Academic Advising, and Student Success. and Undergraduate Admissions. 
  • Consolidated ID Card services into the Office of Information Technology Help Desk, implementing new tools to improve the student experience.  

What's Next

  • The coordinated services leadership team is working on conceptual designs to re-imagine and modernize service models, unify software tools and platforms, and simplify the student experience when seeking service.

Project Health

  • Moving to maintenance with ongoing inter-divisional leadership meetings attending to emerging and ongoing improvements.

Project Team 

Sponsors: Ryan Bass
Project Leads: Nicolle DuPont, Megan Looney, Jerrod Thomas, Randi Harris, Andrea Garrity, Jennifer Bell