Student Success

two students in the distance walking through the park blocks with trees around them

Student Wayfinding Task Force

Project Status: Maintenance

The Student Wayfinding Task Force is a standing workgroup focused on coordinating student service delivery across administrative units, primarily located in Fariborz Maseeh Hall. After commissioning and completing several initial projects, the task force will be reviewing the previous charge and developing a new charter focused on:

  • Inter-departmental relationship building
  • Process improvements for front-line service units
  • Ongoing data collection and analysis related to service and support

Accomplished

  • Ongoing bi-weekly coordination meeting continues to coordinate and improve student administrative tasks and wayfinding.
  • Winter ‘26 Frontline In-Service Day brought units together to build cross-divisional relationships while providing engaging and affordable professional development. Nearly 100 attendees across the Office of Financial Aid, Office of Information Technology, Office of Student Success, Registrar’s Office, Student Financial Services, and Undergraduate Academic Advising, and Admissions heard presentations on changes in Financial Aid based on the Big Beautiful Bill, impacts of immigration enforcement on students by Student Legal Services and learned about each other through a professional led Gallup Clifton Strengths exercise led by PSU’s Center for Public Service.

What's Next

  • As part of a HECC Sustainability-funded project, ID Card Services has consolidated into the Office of Information Technology Help Desk, along with new tools and processes that should improve the service experience for the PSU committee. Office of Information Technology Help Desk,
  • The coordinated services leadership team is working on conceptual designs to re-imagine and modernize service models, unify software tools and platforms, and simplify the student experience when seeking service

Project Health

  • Moving to maintenance with ongoing inter-divisional leadership meetings attending to emerging and ongoing improvements.

Project Team 

Sponsors: Ryan Bass
Project Leads: Nicolle DuPont, Megan Looney, Jerrod Thomas, Randi Harris, Andrea Garrity, Jennifer Bell