Student Success

two students in the distance walking through the park blocks with trees around them

Student Wayfinding Task Force

Project Status: Maintenance

The Student Wayfinding Task Force is a standing workgroup focused on coordinating student service delivery across administrative units, primarily located in Fariborz Maseeh Hall. After commissioning and completing several initial projects, the task force will be reviewing the previous charge and developing a new charter focused on:

  • Inter-departmental relationship building
  • Process improvements for front-line service units
  • Ongoing data collection and analysis related to service and support

Accomplished

  • Ongoing bi-weekly coordination meeting continue to coordinate and improve student administrative tasks and wayfinding.
  • Summer ‘25 Frontline In-Service Day brought service units together to build cross-divisional relationships while providing engaging and affordable professional development. Over 100 attendees across the Office of Financial Aid, Office of Information Technology, Office of Student Success, Registrar’s Office, Student Financial Services, and Undergraduate Academic Advising, and Admissions; topics included The Art of the Referral and departmental presentations from Office of International Student Services and the Dean of Student Life.

What's Next

  • This effort is moving into a maintenance status as efforts have become routine and twice-annual in-service days are expected for the foreseeable future.

Project Health

  • Moving to maintenance with ongoing inter-divisional leadership meetings attending to emerging and ongoing improvements.

Project Team 

Sponsors: Ryan Bass
Project Leads: Nicolle DuPont, Megan Looney, Jerrod Thomas, Randi Harris, Andrea Garrity, Jennifer Bell