Student Success

two students in the distance walking through the park blocks with trees around them

Student Wayfinding Task Force

Project Status: Completed

The Student Wayfinding Task Force is a standing workgroup focused on coordinating student service delivery across administrative units, primarily located in Fariborz Maseeh Hall. After commissioning and completing several initial projects, the task force will be reviewing the previous charge and developing a new charter focused on:

  • Inter-departmental relationship building
  • Process improvements for front-line service units
  • Ongoing data collection and analysis related to service and support

Accomplished

  • Soft pilot of Physical First Stop by utilizing First Floor Information Desk during Welcome Week to support student wayfinding and navigation efforts.
  • Hosted Winter ‘25 Frontline In-Service Day on March 14th bringing service units together to build cross-divisional relationships while providing engaging and affordable professional development. Nearly 90 attendees across the Office of Financial Aid, Office of Information Technology, Office of Student Success, Registrar’s Office, Student Financial Services, and Undergraduate Academic Advising, and Admissions; topics focused on trauma-informed de-escalation techniques and exploring ways to improve cross-divisional communication and collaboration.
  • Gathered input from Frontline In-Service Day attendees on what’s working, existing challenges, and ideas for improvement of cross-departmental communication. Sent a brief survey to all attendees following the event to gather feedback on the day’s activities and flow. 

What's Next

  • Based on significant changes in the leadership team, the group will refresh its Project Charter with updated purpose, goals, and deliverables. Individual projects will be broken out and updated following assessment of previous goals and outcomes, and based on input from the PSU community. 
  • Initial focus will be based on feedback gathered on communication and collaboration feedback from Winter ‘25 in-service.

Project Team 

Sponsors: Erin Shortlidge, Chuck Knepfle, Ryan Bass
Project Leads: Nicolle DuPont, Megan Looney, Jerrod Thomas, Randi Harris, Andrea Garrity, Shelly Sass (Interim), Jennifer Bell
Project Manager: Kara Hayes
Team: TBD