BE503: Problem Solving

About This Course

Not all problems are alike. However, with a basic problem-solving framework we can approach any problem the same way. This course explores each step of the A3 problem-solving method. Each step will include demonstrations of the most common tools used and provide you an opportunity to practice using the tools on a problem of your choice.


Course Snapshot

The course is delivered remotely, with a blend of virtual live sessions and self-paced activities.

2 times per year (Fall & Spring)


One week with a 15-hour workload. Please check the schedule for live session dates and times.


Course Schedule         Register Now

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Process Improvement

Process improvement methodologies take organizations to the next level by introducing efficiencies that use proven traditional methods to address modern-day challenges — in any industry and any function...

What You’ll Learn

In this course, students will learn:

  • How to use an A3 for structured problem solving;
  • 4 easy ways to gather data;
  • 4 tools for root cause analysis;
  • Best practices for prioritizing solutions;
  • How to create an effective action plan;
  • Best practices for monitoring solutions.

The Learning Environment

The course is delivered remotely, with a blend of synchronous and asynchronous activities. Virtual live sessions provide opportunities to engage with the instructor and other students in real-time and self-paced activities give students the chance to work through content on their own schedule.

Courses may be taken individually and in any order unless otherwise noted. Six courses are required to complete the certificate. If pursuing the certificate, all courses in the certificate program must be completed within three years. Visit the program page for a recommended sequence.