BE603: Lean Business Processes

Certificate Track: Process Improvement

Lean principles can be applied to any industry and any function. However, it requires a little creativity to extrapolate the traditional manufacturing examples for the office. In this class, "this won't work here" is addressed by examining Lean principles from an office perspective.

This course builds on the concepts learned throughout the Process Improvement program, but all of the examples and discussion will focus on business support functions such as finance, accounting, planning, marketing, communications, training, purchasing, etc.
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How You Benefit
Upon completion of this course, students will have gained the knowledge to:

  • Identify their function in their organization's value chain.
  • Identify 8 types of waste in the office.
  • Apply just-in-time and takt time to the office.
  • Create a daily management system for the office.
  • Create simple standardized work for the office.
  • Understand Lean culture in the office.

Cost: $649
Discounts may apply, please refer to the registration page for details.

Instructor: Maria Grzanka
Maria GrzankaMaria Grzanka is a principal consultant with Lean Portland and Quantum Leaders. She has 20 years’ experience in process improvement leadership and techniques. After earning a degree in Integrated Supply Chain Management, she worked with Tektronix in various supply chain roles, ultimately managing the production planning process in Shanghai, China. She earned her black belt in Lean Sigma in 2006 and has led dozens of kaizens since. These experiences led her to Con-way Freight where she was part of a team launching Lean in over 200 facilities of an integrated transportation network. Following the acquisition of Con-way, she created the first change management program at XPO Logistics for financial shared services applications. Her commitment as a teacher is to guide you toward a deeper understanding of your capacity for improvement, and to support you as you step into that capacity, one change at a time.


Questions  Questions about this program or course?  Contact us.

Custom Training  Interested in bringing this program to your organization? Contact us.

Courses can be taken individually or can be applied to a certificate within a three-year limit. Courses completed outside of the three-year limit will need to be retaken to qualify for certificate completion.