What to Expect: Our Commitment to Communication
In a crisis, our top priority is the safety of our students, faculty and staff. We are committed to providing timely and accurate information as quickly as possible. We understand that not all information is available at once, but we will share what we know, when we know it and let you know what to expect next. We ask for your patience as we work to confirm all details.
How We Communicate: Your Guide to Information
We use multiple channels to ensure you receive critical information quickly. Here is a brief guide on where to look for official updates:
- PSU Alert: This is our primary and fastest channel for emergencies. You will receive an alert via text, email, and/or phone call for immediate threats.
- University Website: Check the PSU homepage (pdx.edu) for a prominent banner with updates. PSU Alerts are also posted on pdx.edu/alerts and archived for 6 months.
- Social Media: Our official social media accounts on Facebook and Instagram will post alerts and provide real-time updates.
- Email Messaging: University communications will be sent to students, faculty and staff pdx.edu email addresses with detailed information and any relevant updates and safety information.
Information for Specific Audiences
Students
- Your safety is paramount. Follow PSU Alerts and PSU social media for the fastest updates.
- Stay in contact with your instructors.
- Check your official PSU email for information regarding campus closures and incident information.
- Do not share unconfirmed information.
Faculty
- Please be prepared to communicate with your students about class cancellations or changes to course delivery.
- Monitor your PSU email for official updates and refer to the university's main channels before communicating with students.
- Be flexible and empathetic to the needs of your students during a crisis.
- Do not share unconfirmed information.
Staff
- Check your PSU email for instructions from your department head or supervisor.
- Follow university-wide communications and refer to the main campus channels for official guidance on work-from-home policies, building closures or other operational changes.
- Do not share unconfirmed information.
Crisis Communications Plan
To ensure effective communication during a crisis, University Communications at Portland State maintains a Crisis Communications Plan. The plan, which outlines best practices and protocols for various crisis levels, is updated annually with input from the communications team and is available for public viewing online.