SS499: Introduction to Process Improvement

Certificate Track: Process Improvement

Process improvement initiatives help you do much more with what you already have — by working smarter not harder. In this class, through a combination of lecture and hands-on learning, students are introduced to two fundamental, complementary process improvement concepts: Lean and Six Sigma.

At their core, Lean and Six Sigma have a common goal: creating a more efficient system to deliver quality products and services to customers and stakeholders exactly when they need it. With traditional roots in manufacturing, Lean is known for its focus on the elimination of waste (muda), and Six Sigma’s focus is on the reduction of variation. In modern-day, these disciplines remain highly relevant and have the potential to revolutionize the way work is done — in any industry.

By creating a Lean culture of collaboration with a commitment to continuous improvement, value is not only created for an organization’s bottom line, but also through heightened employee engagement, improved environmental sustainability, and increased agility to respond to ever-changing market demands.
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How You Benefit
Upon completion of this course, students will have gained the knowledge to:

  • Be familiar with foundational elements of Lean and Six Sigma, including:
    • Value
    • Pull vs push
    • One piece flow vs batching
    • Just In Time thinking
    • Kaizen
    • Process flow
    • 8 forms of waste
    • Systems thinking
    • Structured problem solving (DMAIC)
    • Statistical thinking and analysis
    • Respect for people
  • Understand how Lean and Six Sigma complement each other.
  • Connect process improvement to environmental sustainability.

Cost: $649
Discounts may apply, please refer to the registration page for details.

Instructor: Brion Hurley
Brion HurleyBrion Hurley is a Lean Six Sigma Master Black Belt at Business Performance Improvement. He teaches Lean and Six Sigma classes, facilitates workshops and events, performs statistical analysis, and mentors employees through improvement efforts. Prior to BPI, he spent 18 years at Rockwell Collins as a Lean Six Sigma consultant. He also led corporate sustainability teams to reduce electricity usage and solid waste, and helped people connect process improvement concepts with sustainability. He is focused on teaching Lean and Six Sigma concepts to sustainable businesses in the Pacific Northwest to help them reduce their impact on the environment. He has degrees in Statistics, Quality Management, and Environmental Sustainability. He volunteers his time with Lean Portland as the Community Consultant Lead, managing and leading multiple nonprofit improvement projects. He is also the author of “Lean Six Sigma for Good: How Improvement Experts Can Help People in Need, and Help Improve the Environment” and is currently the President of the nonprofit Recycling Advocates.
Instructor: Kjell van Zoen
Kjell van ZoenKjell van Zoen is a Strategic Energy Management (SEM) & Lean Operations Coach at Energy 350, helping industrial clients throughout the Pacific Northwest realize energy efficiency and reductions using continuous improvement practices. An experienced practitioner with over 20 years of entrepreneurial and consulting experience in the United States and Western Europe, Kjell has worked with businesses in the manufacturing, IT, hospitality, municipal and non-profit sectors. He has developed and delivered over 100 workshops and events focused on Lean whole systems thinking. He is the educational and events lead for Lean Portland, a professional non-profit organization focused on supporting continuous improvement and whole systems organizational thinking in the Portland area. When Kjell is not coaching and nerding out on operations he's a science-fiction fan, biker, hiker, swimmer, yoga practitioner, and drives his wife crazy by removing the doors from his kitchen cabinets for optimum efficiency.


Questions  Questions about this program or course?  Contact us.

Custom Training  Interested in bringing this program to your organization? Contact us.

Courses can be taken individually or can be applied to a certificate within a three-year limit. Courses completed outside of the three-year limit will need to be retaken to qualify for certificate completion.