About This Course
Effective communication is crucial for managers to positively drive business results. Often overlooked as a “soft” skill, it can be one of the hardest — and most important — skills for a manager to master. This course is designed to help managers develop self-awareness around their business communication styles, hone their interpersonal communication skills, and overcome obstacles and improve relationships through more effective communication.
High performers are often promoted to management positions given their specific skills related to their areas of expertise. However, they may not be fully prepared for the complex spectrum of management responsibilities, which includes managing people, motivating teams, managing budgets, and creating...
What You’ll Learn
Upon completion of this course, students will have gained the knowledge to:
- Identify the most common barriers to effective organizational communication;
- Practice active listening and positive body language skills;
- Make strategic choices in emotional situations for better communication;
- Understand the importance of trust in business relationship development.
The Learning Environment
This course is delivered in a virtual format and combines lectures, discussions, and group activities.
Courses may be taken individually and in any order unless otherwise noted. Five courses are required to complete the certificate. If pursuing the certificate, all courses in the certificate program must be completed within three years. Visit the program page for a recommended sequence.
Allison Brown has worked in senior roles in human resources, organizational development, and learning and development, including positions with Penske, Rite Aid, and Columbia Sportswear Company. She specializes in change management, strategic human resources, coaching, leadership, and project management. Allison earned a master's degree from Portland State University.