Customer Success Certificate Program
Info Session: CEPE'S Customer Success Program
Wednesday, November 18, 2020, 12:00 - 1:00 pm
Facilitated by instructor Aaron Thompson, this info session is free and fully online. Register here and a link to the live stream will be emailed prior to the info session. Questions? Please contact CEPE at email@example.com.
About Customer Success
Customer Success is one of the fastest-growing careers in the United States, with 72% of Customer Success professionals working in the rapidly expanding SaaS and IT industries. Different from customer service, which has traditionally been a reactive approach to solving customer problems, Customer Success is a proactive relationship management approach with a keen focus on realizing a customer’s desired outcomes. As a result, companies see increased customer lifetime value, lower churn rates, increased revenue, among other positive effects.
This 12-week program offers insights into the key fundamental principles and practices of Customer Success Managers. It combines weekly instructor-led live sessions online with structured independent learning. Guest experts will also share their real-world experience and insights with participants.
Upon successful completion of the program, participants will receive a professional certificate and, upon successful completion of a final exam, will also earn certification as a Certified Customer Success Manager (CCSM).
|Courses delivered in a virtual format with live instructor & student interaction|
|2 times per year (Winter & Summer)|
|12 weeks, 1 live session online per week|
|Full certificate cost: $1,250|
Class schedule: January 5 - March 23, 2021. Live sessions on Tuesdays from 6:00 - 7:00 pm PT each week (will be recorded).
Don’t just satisfy your customers, delight them.
- Warren Buffett
Who Should Attend
This certificate program is for professionals in any industry who are seeking to explore a career in Customer Success, or established Customer Success professionals who need to refresh and hone their knowledge and skills.
What You’ll Learn
Upon completion of this program, students will have gained the knowledge to:
- Have a solid foundation of Customer Success key concepts and best practices
- Understand Customer Success’s impact on the customer lifecycle
- Develop success plans
- Navigate typical challenges
- Understand metrics for Customer Success
Aaron Thompson is a General Partner at SuccessHACKER, the leading provider of Customer Success Enablement and Education. He is a keynote speaker and educator in the Customer Success domain with over 2...