About Customer Success
Customer Success is one of the fastest-growing careers in the United States, with 72% of Customer Success professionals working in the rapidly expanding SaaS and IT industries. Different from customer service, which has traditionally been a reactive approach to solving customer problems, Customer Success is a proactive relationship management approach with a keen focus on realizing a customer’s desired outcomes. As a result, companies see increased customer lifetime value, lower churn rates, and increased revenue, among other positive effects.
This 6-week program offers insights into the key fundamental principles and practices of Customer Success Managers. It combines weekly instructor-led live sessions online with structured independent learning. Guest experts will also share their real-world experience and insights with participants.