What We’re Fixing
Operational Excellence is redesigning financial services at Portland State to make processes more consistent, strengthen accuracy and compliance, reduce duplicated work and provide better support for employees across the university.
Where We Stand
During 2025–26, Finance moved from process analysis and organizational design into implementation of a Fiscal Services Support Center.
The Fiscal Services Support Center launched campus-wide as of September 1, 2026 providing centralized support for common financial transactions, including vendor registration, invoice entry, journal voucher corrections, PCard distribution and reconciliation, and service-desk support.
Priorities for 2026–27
During 2026–27, Finance will focus on:
- Continuing to refine the Fiscal Services Support Center services based on user feedback and experiences
- Providing additional employee training and development
- Refining its use of Jira Service Management to support customers
- Improving process documentation and access to it
- Continuing to evaluate high-value processes for improvement
- Measuring performance and adjusting services based on campus needs
What This Means
The goal is to make routine financial work easier to navigate and more reliable across PSU. Centralizing selected transactions will reduce reliance on occasional system users thereby reducing training and support demands, improve consistency, and create greater continuity when staffing changes occur. Additionally, it allows center employees to focus on and build proficiency in a defined set of skills rather than being pulled into disconnected duties.