What We’re Fixing — And Why
Operational Excellence is redesigning how Portland State delivers Finance, Human Resources and Marketing & Communications services across the university. The goal is to create clearer, more consistent and sustainable administrative systems while reducing duplication, strengthening compliance, and providing better support for employees and the university’s academic mission.
After two years of process analysis, organizational design and testing, Operational Excellence moved into implementation in summer 2026. During 2026–27, the focus is on transitioning employees and services into the new structures, refining redesigned processes and ensuring the new models work effectively for the campus community.
Where We Stand
Design completed
New organizational structures and service models have been developed for Finance and HR, while Marketing & Communications will pursue a centrally-led strategy that aligns with university priorities.
Implementation underway
The new administrative structures and centralized strategies began implementation on July 1, 2026.
Training and transitions in progress
Staffing transitions, training and redesigned workflows will continue throughout 2026–27.
Full implementation targeted for June 2027
The university will continue refining processes and measuring how well the new structures support campus needs.