Call Centers

Office of Information Technology

Call Centers

Service description

The Avaya platform offers call center functionality to help support campus customer service operations. Call center agents can use this service with a traditional handset or remotely through the Avaya one-X Communicator softphone client.

Availability

This service is available to the following groups:

  • Staff
  • Student employees

Resources

Request this service

  • To request a new departmental call center for customer service operations, contact help-tdc@pdx.edu to receive more information and start the setup process.

Documentation

  • Manage an Avaya Call Center (PSU Help Center) 

Support