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CIO Administration Office

The CIO Administrative Office provides overarching strategic planning, communication, reception, administration, human resource management, and fiscal resource planning for all of OIT.

Computing Infrastructure Services

The Computing Infrastructure Services (CIS) department is responsible for the computing and network infrastructure used by faculty, staff, and students campus-wide. CIS teams architect, build, and maintain PSU’s enterprise-level network, server hardware, server/client operating systems, and applications. This includes the systems that run Banner ERP, Odin computer account management and authentication, e-mail, web, file/print, backups, and more. CIS also manages PSU's central data center which houses over 500 servers and a storage area network hosting 500+ terabytes of data.

Enterprise Solutions

Enterprise Solutions (ES) supports the University's enterprise application, integration, and data management needs, in particular the Banner information system, which serves the administrative needs of all students and employees. In addition, ES provides business intelligence solutions such as reports and dashboards based data extracted from enterprise systems and managed in a data warehouse called DataMASTER. Finally, ES houses the teams responsible for project management and enterprise architecture for all of OIT.

Information Security Team

The Information Security Team (SEC) partners with OIT and other institutional stakeholders to protect the confidentiality, integrity, availability, and privacy of PSU information. The SEC Team coordinates the University’s information security program, provides 24x7 incident response services, identifies computer system vulnerabilities, and alerts and advises University users of technological threats. It also establishes policies and procedures for the prevention, identification, analysis, and mitigation of security risks.

Instructional Technology Services

Instructional Technology Services (ITS) provides education and communication technology and services that support teaching, learning, and communicating at PSU. ITS is comprised of units that focus on supporting faculty in the classroom, supporting technology users for special events and meetings, creating small and large-scale video productions, performing video lecture capture, and managing campus-wide computer classroom and computer lab facilities. The Broadway Lab is also known as the Integrated Digital Support Center (IDSC) and is a multimedia computing lab located in Broadway Residence Hall, Room 225/226. Room 225 is restricted to faculty, staff, and graduate students, while 226 is open to the entire PSU community.

Research Computing

Research Computing provides support for a variety of advanced academic and research computing requirements. This includes research high performance compute, databases and storage, mathematical and statistical application support, online GIS (Geographic Information System) support, and collaboration for research grant related projects.

Telecommunication Systems

Working in cooperation with members of the Oregon Public Universities (OPU), private sector partners, and Oregon state government, Telecommunication Systems is responsible for managing and administering centralized telecommunication services for the Portland State University community and OPU institutions with a presence in the Portland metropolitan area. TS also provides phone and cable television service to PSU student residents in University Housing buildings.

User Support Services

The 24-hour Helpdesk managed by User Support Services provides assistance with computer accounts, wireless networking, information security, and training workshops for all their customers, as well as network, hardware, and software troubleshooting for faculty, staff, students, academic computing labs and classrooms, and high-tech classrooms.

Web Development Team

The Web Development Team (WDT) develops custom web applications for departments on campus, researchers, and affiliated organizations. The types of applications built include, but are not limited to, web maps, administrative workflow tools, research-driven sites, educational portals, and organizational sites.