ARC provides support for a variety of advanced academic and research computing requirements. This includes research, mathematical and statistical application support, custom analysis, design, programming, and web development services for funded projects. ARC also provides application and system administration for project specific systems, and high performance computing, research databases, and online GIS (Geographic Information System).
CIO Administration Office
The CIO Administrative Office provides overarching strategic planning, communication, reception, administration, human resource management, and fiscal resource planning for all of OIT.
Computing Infrastructure Services
The Computing Infrastructure Services (CIS) department is responsible for the computing and network infrastructure used by faculty, staff, and students campus-wide. CIS teams architect, build, and maintain PSU’s enterprise-level network, server hardware, server/client operating systems, and applications. This includes the systems that run Banner ERP, Odin computer account management and authentication, e-mail, web, file/print, backups, and more. CIS also manages PSU's central data center which houses over 500 servers and a storage area network hosting 500+ terabytes of data.
Enterprise Solutions (ES) supports the University's enterprise application, integration, and data management needs, in particular the Banner information system, which serve the administrative needs of all students and employees. In addition, ES provides business intelligence solutions such as reports and dashboards based data extracted from enterprise systems and managed in a data warehouse called DataMASTER. Finally, ES houses the teams responsible for project management and enterprise architecture for all of OIT.
Information Security Team
The mission of Portland State University Information Security is to establish and maintain the integrity, availability, and of student, faculty, staff, and PSU information assets through the application of people, process, and technology in a manner that: Facilitates compliance with applicable law; Demonstrates due care and due diligence; Satisfies documented technical, functional, and business requirements; Conforms to recognized standards, guidelines, methods or practices; Enables the secure use of new technology; Establishes and maintains an acceptable level of risk using appropriate administrative, physical, and technical safeguards; Provides awareness, training and education to create and continuously improve the culture of information security at PSU.
Instructional Technology Services
Instructional Technology Services (ITS) provides education and communication technology and services that support teaching, learning, and communicating at PSU. ITS is comprised of units that focus on supporting faculty in the classroom, supporting technology users for special events and meetings, creating small and large-scale video productions, performing video lecture capture, and managing campus-wide computer classroom and computer lab facilities. The Instructional Development Support Center (IDSC) lab is a fully equipped multimedia computing lab and media production facility available to faculty, staff, and graduate students.
Working in cooperation with members of the Oregon Public Universities (OPU), private sector partners, and Oregon state government, Telecommunication Systems is responsible for managing and administering centralized telecommunication services for the Portland State University community and OPU institutions with a presence in the Portland metropolitan area. TS also provides phone and cable television service to PSU student residents in University Housing buildings.
The 24-hour Helpdesk managed by User Support Services provides assistance with computer accounts, wireless networking, information security, and training workshops for all their customers, as well as network, hardware, and software troubleshooting for faculty, staff, students, academic computing labs and classrooms, and high-tech classrooms.