This project, conducted between 2011 and 2019, involved six rounds of a consumer satisfaction survey targeting consumers of Call Center and Options Counseling ADRC services throughout Oregon, including all nine ADRC sites. The primary purpose of the evaluation was to analyze data and provide survey results in a form that can be used by state and local partners to describe progress toward meeting ADRC performance standards and to implement quality improvement efforts to address standards that fall below the baselines. The survey was administered by phone using quantitative and qualitative questions.
This project was funded by: Aging & Disability Resource Connection of Oregon Department of Human Services.