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Patient Rights and Responsibilities

An integral part of effective health care involves cooperation from both the patient and the health care team.  Therefore, patients must know their rights and their responsibilities. It is part of SHAC’s mission to help our students become better health care consumers. Listed below is a set of SHAC’s patient responsibilities and rights.  If at any time you feel that your rights are not being met please contact SHAC Associate Director, Jessica Cole at 503-725-4426 or

Your Basic Responsibilities

  • To be respectful in speech and manner to the SHAC staff and to adhere to the PSU Student Code of Conduct
  • To seek medical, mental health, or dental attention promptly if needed
  • To be honest about your medical, mental health, or dental history
  • To ask questions about anything you do not understand
  • To follow health, mental health, and dental health advice and instructions
  • To report any significant changes in symptoms or failure to improve
  • To respect clinic policies
  • To keep appointments or cancel in advance (Late Cancellation and No-Show Fee Policy)
  • To seek non-emergency care during regular business hours
  • To provide useful feedback about services and policies
  • To maintain a current address and phone number in the PSU system in order to facilitate communication as necessary. Updates can be made in your Banweb account.
  • To present photo identification for services
  • If you are referred to another provider you have the responsibility to follow through with the referral, and to alert SHAC if it is not viable

Your Basic Rights

  • To be treated with dignity and respect
  • To know the name and professional status of the person(s) serving you.  You are encouraged to talk with your provider about any concerns you have with your working relationship, particularly if your needs are not being met.  If you are dissatisfied with your provider you have the right to request a different one; we encourage you first to discuss this with your provider if at all possible.
  • To confidentiality*
  • To receive accurate information about your health, mental health, and dental related concerns
  • To know the effectiveness, possible side effects and problems of all forms of treatment
  • To participate in choosing a form of treatment
  • To select and or change your health care provider
  • To review your medical, mental health, or dental records with a provider
  • To information about services and any related costs

*In accordance with state and federal laws as well as professional ethical guidelines established for health, mental health, and dental professionals SHAC maintains confidential records of all patient contacts. This means that no information about your contact with SHAC will be disclosed to parties outside of SHAC without your written request.  
There are some exceptions to confidentiality however. Medical, mental health, and dental providers may be required to release certain information in any of the following situations: (1) if you indicate an intent to harm yourself or others; (2) if you reveal abuse or neglect of a child, or of an elderly or disabled adult; (3)if a court of law orders disclosure of information about your treatment; (4) if you initiate legal proceedings regarding your mental health treatment, or use mental illness as a defense in a criminal or civil action; (5) if you are diagnosed with a reportable disease as required by the State Health Department; or (6) if you are at risk of operating a motor vehicle. Confidentiality in these cases will be limited to the extent the law allows.