Research - Mellie Pullman

Editorial Experience

Associate Editor, Journal of Supply Chain Management (2007-present)
Area Editor, Operations Management Research (2007-present)

Sustainability Accounting, Management, and Policy Journal (Co-edited a special issue).

Editorial Board Memberships

Editorial Board, International Journal of Operations and Production Management (2017-present)
Editorial Board, Visual Methodologies (2011-present)
Editorial Board, Journal of Agriculture, Food Systems, and Community Development (2010-present)
Editorial Board, Sustainability, Accounting, Management and Policy Journal (2009-present)
Editorial Board, Journal of Operations Management (2007-present)
Editorial Board, Production and Operations Management (2005-present)

Expertise

  • Social Impact Supply Chains, Sustainable Food and Beverage Supply Chains
  • Service Experience Design

Honors

  • Emerald Management Reviews Citation of Excellence Award, 2012
  • Associate Editor Appreciation Award (Journal of Supply Chain Management), 2009
  • Finalist (2nd place) for Best Paper Award for Cornell Hospitality Quarterly, 2008
  • Irwin/McGraw-Hill Best Paper Award: SOMA International Conference 1999
  • Best Interdisciplinary Paper: Decision Sciences Institute 1997
  • Doctoral Student Teaching Award 1996
  • Student Literary Award: American Association of Leisure Research 1996
  • David Eccles Doctoral Fellowship 1995/96.
  • Outstanding Scholar in Business Administration 1993

Awards

  • Best Associate Editor Award: Journal of Supply Chain Management 2010.

Grants

  • Wealthworks Grant for Research on Craft Malt Northwestern US Demand, 2015, $2,500
  • USDA Grant for Research on Marketing Opportunities & Constraints in the Organic Wheat Supply Chain (Principal Investigator), 2012 & 2013, $121,259
  • USDA Grant for Value Added Producers-Eastern Oregon Grass-Fed Beef (with Cory Carmen), 2012, $18,050
  • PSU Solution Generator Grant to Study PSU Waste Flow and Purchasing Carbon Footprint $10,000, June 2011
  • Miller Travel Grant for Sustainability Research Presentations $1400, 2010
  • Loacker Fellow Grant for research on Rural Micro-Food Processing Hubs $20,000, 2010
  • Oregon Transportation Research and Education Consortium Grant (with Wayne Wakeland, Scott Marshall, and Darrell Brown) "Food Delivery Footprint: Addressing Transportation, Packaging, and Waste in the Food Supply Chain" $40,000, 2007-2009
  • PSU Professional Travel Grant Award $1000, 2007
  • Portland State University Sustainability Grant (with Jesse Dillard), "Structuring a Sustainable Business and Reporting Model" $10,000 2007
  • Portland State University Sustainability Grant (advisor with Wayne Wakeland), "A Method for Improving Supply Chain Sustainability" $10,000 2007
  • Portland State University Sustainability Grant, "Sustainable Food Supply Chain" $4500, 2006
  • Nestle Center for Hospitality Research Grant, $50,000 each 2004 & 2005
  • University Graduate Research Fellowship 1995
  • David Eccles Doctoral Scholar Grant 1996/97

Selected Recent Activity

Books

Pullman, M. and Harris, J. Craft Beverage Business Management. Kendall Hunt, Fall 2016.

Pullman, M. Restaurant Concept and Experience Design.  Pearson Educational Publishing Hospitality Series, 2012.

Pullman, M., and Sauter, M. Sustainability Delivered: Designing Socially and Environmentally Responsible Supply Chains. Business Expert Press Publishing, 2012.

Pullman, M., and Wu, Z. Food Supply Chain Management: An Economic, Social and Environmental Perspective. Routledge, Taylor and Francis Publishing. 2011.

Metters, R., King-Metters, K., Pullman, M., and Walton, S. Successful Service Operations Management, 2nd Edition, Thompson-Southwestern Publishing, 2005.

Metters, R., King-Metters, K., and Pullman, M. Successful Service Operations Management, 1st Edition, Thompson-Southwestern Publishing, 2002.

Refereed Publications

Field, J., Pullman, M. et. al. “Service Operations: What’s Happened.” Forthcoming in Journal of Services Management, 2018.

Dillard, J. and Pullman, M. “Cattle, Land, People, and Accountability Systems: The Makings of a Values Based Organization.” Social and Environmental Accountability Journal, 37 (1), 2017, 33-58.

Pullman, M. and Wikoff, R. “Institutional Sustainable Purchasing Priorities: Stakeholder Perceptions Versus Reality.” Forthcoming in International Journal of Operations and Production Management.

Carnovale, S., Allen, C., Pullman, M., and Wong, D. “Using Continuous Improvement in Online Program Design: DMAIC As A Tool For Assurance Of Learning Assessments.” Decision Science Journal of Innovative Education, 14 (2, April), 2016, 128-153.

Wu, Z., and Pullman, M. “Cultural Embeddedness in Supply Networks.” Journal of Operations Management, 37 (July), 2015, 45-58.

Pullman, M. et al. “Hopworks Urban Brewery: A Case of Sustainable Beer.” 1st Place, 2015 OIKOS Global Case Writing Competition

Wikoff, R., and Pullman, M. (2015) “Food-based activities versus material possessions: Alternatives to consumption.” Forthcoming in the International Journal of Sociology of Agriculture and Food.

Pullman, M., and Collins, D. (2013) “Where does Sustainability Fit into the Operations and Supply Chain Management Core Class?” Operations Management Education Review, 7, p. 17-48.

Gross, M., and Pullman, M.(2012) "Playing Their Roles: Experiential Design Concepts Applied in Complex Services." Journal of Management Inquiry, 21(1),p. 43-59.

Pullman, M. et. al. (2010). “Portland Roasting Company: A Case Study in Social Sustainability.” 1st Place, 2010 OIKOS Global Case Writing Competition

Pullman, M. and J. Dillard (2010). "Values Based Supply Chain Management and Emergent Organizational Structures." International Journal of Production and Operations Management, 30 (7), 744-771.

Pullman, M., Maloni, M., and J. Dillard (2010). "Sustainability Practices in Food Supply Chains: How is Wine Different?" Journal of Wine Research, 21(2), 35-56.

McGuire, K., Kimes, S., Lynn, M., Pullman, M. and R. Lloyd (2010). "A Framework for Evaluating the Customer Wait Experience." Journal of Service Management , 21(4), 269-290.

Pullman, M. and S. Rogers (2010). "Strategy and Tactics: Evolving Methods in Capacity Management." International Journal of Hospitality Management, 29 (1), p. 177-187.

Pullman, M., Maloni, M. and Carter, C. (2009). "Food for Thought: Motivations to Adopt Sustainability Practices and Perceived Outcomes." Journal of Supply Chain Management, 45 (4), p. 38-54.

Marshall, R. S., Pullman, M., Anderson, Z., Flax, M., Gambetta, D., & Greene, J. (2009). "Sustainability amidst uncertainty: Columbia Forest Products' pursuit of sustainability in a changing market." 3rd Place, 2009 OIKOS Global Case Writing Competition.

Dillard, J. and M. Pullman (2009). "A Structuration Frame for Social Enterprise and an Agricultural Example." Economia Aziendale Online, 2009 (1), p. 7-26.

Zemke, D. and M. Pullman (2008). "Assessing the Value of Good Design in Hotels." Building Research & Information Journal, 36(6) p. 543-556.

Roth, A., Tsay, A., Pullman, M., and J. Grey (2008) "Reaping what you sow", International Commerce Review, 8 (1) p. 36-45.

Roth, A., Tsay, A., Pullman, M., and J. Grey (2008). "Unraveling the Global Food Supply Chain: Strategic Lessons from China and the Pet Food Recalls." Journal of Supply Chain Management, 44 (1) p. 22-39.

Pullman, M. and S. Robson (2007). "Visual Methods: Using Photographs to Capture Customer Experience with Design. Cornell Hotel and Restaurant Administration Quarterly, 48 (2) p. 121-144. Finalist (2nd place) for Best Paper Award for Cornell Hospitality Quarterly.

Thompson, G. and M. Pullman (2007) "Scheduling Workforce Relief Breaks In Advance Versus In Real-time." European Journal of Operations Research, August 181(1) 139-155.

Pullman, M. and S. Robson (2006). "A Picture is Worth a Thousand Words: Using Photo-Elicitation to Solicit Hotel Guest Feedback." Center for Hospitality Research Report.

Pullman, M., McGuire, K. and C. Cleveland (2005). "Let Me Count the Words: Quantifying Open-ended Interactions with Guests." Cornell Hotel and Restaurant Administration Quarterly, August 46 (3), p. 323-343.

Pullman, M. and M. Gross (2004). "Ability of Experience Design Elements to Elicit Emotions and Loyalty behaviors." Decision Sciences Journal, 35, Summer (3), p. 551-578.

Goodale, J., Verma, R. and M. Pullman (2003). "A Market Utility-based Model for Capacity Scheduling in Mass Services." Production and Operations Management, 12, Summer, (2) p. 165-185.

Pullman, M. and M. Gross (2003). "Welcome to Your Experience: Where You Can Check -Out Anytime You Want But You Can Never Leave." Journal of Business and Management, 9, Summer (3), p. 215-232.

Goodale, J., Verma, R., and M. Pullman (2003). "A Market-Utility Approach to Scheduling Employees." Cornell Hotel and Restaurant Administration Quarterly, February, p.61-69.

Pullman, M. and G. Thompson (2003). "Strategies for Integrating Capacity and Demand in Service Networks." Journal of Service Research, 5 (3, February) p.169-183.

Pullman, M. and G. Thompson (2002). "Evaluating Capacity and Demand Management Decisions in a Ski Resort." Cornell Hotel and Restaurant Administration Quarterly, December, p. 25-36.

Pullman, M., Moore, W. and D. Wardell (2002). "A Comparison of Quality Function Deployment and Conjoint Analysis in New Product Design." Journal of Product Innovation Management, 19(5) p.354-364.

Easton, F. and M. Pullman (2001). "Optimizing Service Attributes: The Seller's Utility Problem." Decision Science 32(2) Spring, p. 1-25.

Pullman, M., Verma, R. and J. Goodale (2001). "Service Design and Operations Strategy Formulation in Multicultural Markets."  Journal of Operations Management, 19 (2), p. 239-254. Winner of Irwin/McGraw-Hill Best Paper Award: SOMA International Conference 1999.

Weiler, S., Scorsone, E., and M. Pullman (2000). "Information Linkages in Local Economic Development: Private and Social Returns in the Colorado Micro-malting Project." Growth and Change, 31(3) Summer p.367-384.

Verma, R., Pullman, M., and J. Goodale (1999). "Designing and Positioning Food Services for Multicultural Markets." Cornell Hotel and Restaurant Administration Quarterly, December p.76-87.

Pullman, M. and W. Moore (1999). "Optimal Service Design: Integrating Marketing and Operations Elements for Capacity Decisions." International Journal of Service Industry Management, 10 (2) p. 239-60. Winner of Best Interdisciplinary Paper: Decision Sciences Institute 1997.

Pullman, M., Moore, W. and K. Dodson (1999). "A Comparison of Conjoint Analysis Methods When There are Many Attributes." Marketing Letters, 10 (2) p.125-38.

Maranville, S. and M. Pullman. (1998) "Black Diamond, Ltd: Hanging on the Cutting Edge." Business Case Journal, 4 (2) p. 121-40.

Verma, R. and M. Pullman. (1998) "An Analysis of the Supplier Selection Process." Omega, 26 (6) p.732-50.

Pullman, M., Granzin, K. and J. Olsen. (1997) "The Efficacy of Cognition- and Emotion-based "Buy Domestic" Appeals: Conceptualization, Empirical Test and Managerial Implications." International Business Review, 6 (3) p. 209-31.

Young, S., Baird, B. and M. Pullman. (1996) "A Ranking of Research Productivity at U.S. Business Schools." Journal of Operations Management, March, 14 (1) p. 41-53.

Non-refereed publications

Pullman, M. and Rainey, K. “Minimizing Food Waste at Google: Creating Innovative Products and Purchasing Practices.” Forthcoming in Palacpac, Carliano, Caniato, Worley,et al.(Eds.), Volume 5:Organizing Supply Chain Processes for Sustainable Innovation in the Agri-Food Industry, Emerald Publishing, 2016.

Pullman, M. “Why Study Supply Chain Management?” forthcoming in Supply Chain Management for the Curious: Why Study Supply Chain Management (ISBN 978-1-925128-72-7), 2014.

Pullman, M., and Wu, Z. “Country Natural Beef: A Maturing Co-op at the Crossroad,” Portland Business Journal’s Sustainable Business Oregon, February 8, 2012.

Pullman, M. “Waste Not: The Sustainable Food Chain.” Portland Business Journal’s Sustainable Business Oregon, February 9, 2010.

Pullman, M. (2010) "Waste Not: The Sustainable Food Chain." Sustainable Business Oregon, February 9.

Pullman, M. and Wu, Z. (2010) "Country Natural Beef: A Maturing Co-op at the Crossroad" Sponsored by Ag in the Middle.

Pullman, M. (2010) "Green Brewing: Part Two." Beer Northwest Magazine, Winter, p. 56-60.

Pullman, M. (2009) "Green Brewing: Part One. Beer Northwest Magazine, Fall, p.56-60.

Pullman, M. and S. Robson (2006) "What Guests Notice About a Hotel's Design." Boutique Design, Vol. 2 (3).

Pullman, M. and S. Robson (2005). "What Guests Notice." InformeDesign Implications 3 (6) 4-5.

Metters, R., King-Metters, K., Pullman, M., and S. Walton (2005). "Successful Service Operations Management", 2nd Edition, Thompson-Southwestern Publishing.

Metters, R., King-Metters, K. and M. Pullman (2002). "Successful Service Operations Management", 1st Edition, Thompson-Southwestern Publishing.

Voss, C., Pullman, M. and P.Y. Gerbeau (2001). "PY and the Dome." Case and Teaching Note, European Case Clearing House, LBS-CS01-002.

Maranville S. and M. Pullman. (1999). "Black Diamond, Ltd.: Hanging on the Cutting Edge." In C.H. Anderson and J.W. Vincze (Eds.) Cases in Strategic Management. Houghton-Mifflin.

Maranville, S. and M. Pullman. (1999) "Black Diamond, Ltd: Hanging on the Cutting Edge." In A. Thompson and R. Strickland (Eds.) Strategic Management Concepts and Cases, 10th edition. Homewood: Irwin-McGraw.

Boehm, R., Swanson, S. and M. Pullman. (1984) Solar Design Handbook for Utah, Solar Design Laboratory, University of Utah and Utah Power & Light.

Selected Conference Presentations

Formentini, M., Pullman, M. and Romano, P. “Implementation of Collaborative Pricing in Agri-Food Supply Chains.” Presented at EUROMA, Edinburgh, 2017.

Krause, D. and Pullman, M. “An Exploratory Study of Companies in the Cannabis Supply Chain.” Presented at ICR Conference, Pueblo, 2017.

Longini, A., Luzzini, D. and Pullman, M. “Tensions in Sustainable Supply Chain Management: The Case of Social Enterprise.” Presented at POMS Conference, Seattle, 2017.

Land, A. and Pullman, M. “How Do Food Supply Chains Become More Sustainable? A Dynamic Capabilities and Ambidexterity Approach.” Presented at POMS Conference, Seattle, 2017.

Pullman, M. “Brewing a Business” Pacific Northwest Homebrewers Convention, March, 2017.

Formentini, M., Pullman, M. and Romano, P. “Implementation Of Collaborative Pricing In Agri-Food Supply Chains.” International EUROMA Sustainability Forum, Milan, 2017.

Pullman, M., Longini, A., Luzzini, D. and Knuckles, J. “Social Entrepreneurship in Supply Chain Management.” International EUROMA Sustainability Forum, Milan, 2017.

Pullman, M. and M. Roberts.  “Lean Production for Cideries.” Cidercon, Chicago, February, 2017.

Land, A., Seuring, S. and Pullman, M. “Improving sustainability with dynamic capabilities and ambidexterity.” Decision Sciences Conference, Austin, 2016.
Pullman, M. and Rainey, K. “Minimizing Food Waste at Google: Creating Production Innovation and Purchasing Practices.” Academy of Management Conference, Anaheim, 2016.

Land, A., Seuring, S. and Pullman, M. “Sustainable Supplier Management and Absorptive Capacity: A Multi-Case Study.” POMS, Orlando, May 2016.

Dr. Pullman's profile 

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