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Residential Telephone Features

Use this page as a reference for the features of residential telephones.

Using Residential Telephones

Call Waiting

This feature notifies you of an incoming call while you are on the phone with another caller. To take advantage of this feature, please follow the steps below:

  1. When the second call is received, you will hear one soft beep (for campus calls) or two soft beeps (for incoming calls from off campus). The caller hears ringing.
  2. Press the switch hook or the "Flash" button on your telephone and you will hear a dial tone.
  3. Press *4 and you will be connected to the second call.
  4. Repeat this procedure to get back to the original call.
  • Notes:
    • If you forget about the original call and hang up instead of returning to the original call, your phone will ring you back to remind you of the original caller you left on hold.
    • To temporarily suspend Call Waiting, pick up your handset and dial #50 before placing your call. This may be useful if you do not want to be interrupted. The suspension is on a per-call basis and will not be activated the next time you pick up the handset.

3-Way Calling

This feature allows you to establish a 3-way conference call between you and two other parties. To use this feature:

  1. Establish a call with one person.
  2. Ask the first party to hold and then press the switch hook or the "flash" button on your phone.
  3. You should then hear a "stutter" tone.
  4. Dial the second person and ask them to hold.
  5. Press the switch hook or the "flash" button again and you will be connected to the two other parties.
  6. Once you hang up, both of the other parties are automatically disconnected.

Caller ID

When an incoming call is received, the Caller ID display unit attached to or built into your phone displays the number of most calls after the first complete ring. The word "Private" or "Anonymous" displays on your Caller ID unit if the person calling has chosen to block their name and number. If "Unknown," "Unavailable" or "Out of Area" is displayed, you will know the person is calling from an area where Caller ID is not available.

Some issues to note:

  • If you have call waiting, you will hear your call waiting tone, but your Caller ID information will not change to show or store the number on your Caller ID unit.
  • Once the Caller ID unit stores the number, you will be able to see the number, but you won't be able to automatically redial the number unless your Caller ID unit has "dial 9" access capability.

Speed Dialing/ Abbreviated Dialing

This feature allows you to store up to ten numbers on speed dial. Campus and local telephone numbers, including access codes (9) and area codes, may be dialed automatically by using the following procedure:

  • To Access (To Make a Call)
    1. Listen for a Dial Tone.
    2. Dial (*0) and listen for Dial tone.
    3. Dial Speed Dial Code Number.
  • To Program (A Number to Be Called)
    1. Listen for a Dial Tone.
    2. Dial (#80) and listen for Dial Tone.
    3. Dial (1) and Listen for Dial Tone.
    4. Dial a Speed Dial Code Number (01-10) and Listen for a Dial tone.
    5. Dial the number to be called (including appropriate access codes such as 9).
    6. Dial (#) and listen for a Recall Dial tone. Hang up or program next Dial Code by dialing the code number (01-10) and continuing with step #5 above.

Further Resources

For help with using residential technology services, contact Telecommunication Systems.