Search Google Appliance

Mac OS Upgrade

All Portland State-owned Mac computers must be running OS X 10.11 or higher. If your PSU-owned Mac is running an earlier version of OS X, you will be notified of the need to upgrade. The upgrade should require minimal effort from you and is best started before you leave for the night, so that you can resume normal work the next morning on your upgraded machine.

Why Do I Need to Upgrade?

OIT is committed to providing the highest standard of service to the PSU community and part of meeting that standard is ensuring full support for all versions of Mac OS on campus. The upgrade is necessary because OS X 10.10 and lower have stopped receiving updates and patching from Apple. Without regular updates, computers running older versions of Mac OS will become less secure and have problems running current versions of PSU software. Only operating systems that are being actively patched with security updates by their manufacturer are allowed access to the PSU network.

How Does the Upgrade Work?

Once you begin the upgrade process, it will run itself and will take several hours to complete. Your computer will download the new operating system package and start the install process. OIT recommends beginning the process right before you leave for the evening, so that it will run overnight and be completed by the time you return in the morning. The upgrade can be initiated from the Self Service application.

What Do I Need to Do?

In order to begin the upgrade, your computer will need to be on campus and connected to the PSU network. If you normally connect to the internet via Wi-Fi, OIT recommends that you connect with an Ethernet cable to ensure that your download completes quickly. If you are upgrading your laptop, you will also need to be plugged into AC power during the entire upgrade process.

Note: OIT recommends that you upgrade your PSU-owned Mac laptop well in advance of travelling, so that any issues can be resolved prior to your departure.

When you are connected to the PSU network, and are plugged into AC power if you're on a laptop, you can initiate the upgrade by following these steps:

  1. Open Finder > Applications > Self Service.
  2. Sign in when prompted.
  3. Make sure your system is capable of upgrading:
    1. Choose "Operating System" from the Categories list on the right.
    2. Choose your desired operating system and select the Provision button.
    3. In the pop-up window that appears, select the Provision button again.
    4. Wait while the installation check is run. You can continue to work while the check runs. The progress will appear in the progress bar at the top of the Self Service window.
    5. When a window appears that says "OS X Upgrade Installation Checks Passed", select the OK button.
      Note: If your computer does not pass the installation check, call the Helpdesk for further assistance.
  4. Download and install the upgrade:
    1. Choose "Operating System" from the Categories list on the right.
    2. Select the Install button for the same operating system you ran the installation check on.
    3. In the pop-up window that appears, select the Install button again.
    4. Close all open applications, and leave your computer on. The upgrade will complete in 1-4 hours. Do not unplug your power or ethernet cable at any point during the upgrade!
      • If your laptop was previously encrypted with FileVault, the upgrade is complete. It is now safe to disconnect from Ethernet and take your laptop off campus.
      • If your laptop was not previously encrypted with FileVault, continue to the Configuring FileVault section.

Configuring FileVault

As part of the upgrade, Mac laptops will also receive the benefits of full disk encryption with FileVault. Encryption provides enhanced security for your files that prevents them from being accessed in the event of loss/theft of your laptop. You should be able to log in to the FileVault screen using your Odin password. For more information, go to Full Disk Encryption.

Follow these steps after upgrading your laptop:

  1. Log in with your Odin account. The first account to log in will trigger FileVault to be enabled.
  2. Select "Enable Now" at the "Your administrator requires that you enable FileVault" prompt. The computer will automatically reboot.
    Note: If the computer doesn’t automatically reboot after selecting "Enable Now", reboot manually in order to start the encryption process.
  3. Log in with the account you used to enable FileVault in the first step (you will only see this single account listed at this point).
  4. Continue using the computer as normal. FileVault will turn on and encrypt your computer in the background while you do other things. It is safe to disconnect from Ethernet and take your laptop off campus during this process.

What Happens After I Upgrade?

After upgrading, you should be able to log in and use your computer as usual. All your files should be in the same location they were in before. You may notice that the look and feel of your desktop is slightly different.

Further Resources

For more information on using Self Service Software, please visit our Self Service Software page. If you have trouble locating either the upgrade option or the Self Service program itself, please contact the Helpdesk for help.

Contact the Helpdesk if you have any questions or concerns.