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GSE Instructor Handbook: Faculty Support Services

Office of Academic Innovation

Portland State University's Office of Academic Innovation (OAI) was established to provide "leadership and support for campus activities that explore and promote excellence in teaching and learning, innovative curricular technology use, and community based learning."

OAI offers many services:

  • Consultation
  • Faculty Programs
  • Assessment
  • Course and Program Design
  • Instructional Technology Support

OAI also sponsors the Faculty-in-Residence program to provide leadership and support for PSU's strategic initiatives.

Academic Writing

Dannelle Stevens
Faculty-in-Residence, Academic Writing


Zapoura Newton-Calvert
Faculty-in-Residence, Engagement


Dr. Eva Thanheiser 
Faculty-in-Residence, Pedagogy

Learning Technology

Dr. Nike Arnold 
Faculty-in-Residence, Learning Technology


Dr. Jeremy Parra
Faculty-in-Residence, STEM

Employee Assistance Program

The employee assistance program (EAP) is a counseling service for employees and their eligible dependents who may be experiencing personal or workplace problems. Everyone has problems from time to time, and sometimes it helps to talk to someone about them who is totally neutral and trained to provide support. When problems persist, becoming serious enough to affect employees off and on the job, an EAP counselor may be able to help on a confidential basis.

PSU contracts with Cascade Centers Inc. for our EAP. For general information on the support that Cascade Centers Inc. offers at no charge see the EAP website.

You may contact Cascade Centers Inc. directly for a confidential consultation at 800-433-2320 or 503-639-3009.

GSE Outreach

GSE courses can be found in one of two places on a quarterly basis: the PSU Schedule of classes and/or the CE/ED catalog. Both catalogs can also be found online; that is where the most up-to-date information can be found. See the PSU Schedule of Classes and the CE/ED catalog. The CE/ED catalog is mailed quarterly to five counties: Washington, Multnomah, Clackamas, Clark, and Cowlitz. CE/ED publishes courses held within the metropolitan area and courses in areas that may attract Portland-area students. All courses that are contained in CE/ED’s catalog are also posted on the web-based catalog.

The GSE also disseminates brochures on specific programs. The geographic distribution is based on student need, course format, and other considerations.

Computer Accounts

For general information on obtaining a Portland State University account, visit Also, you may call 503-725-4357 (24 hours a day, 7 days a week), email, or visit the Office of Information Technology help desk in the Smith Memorial Student Union, Room 18 (Mon-Fri 8:00 am-7:00 pm).

Disability Services for Students

The Portland State University Disability Resource Center (DRC) mission is “to provide the assistance necessary to attempt to eliminate the competitive disadvantage caused by a student’s disability, using reasonable accommodation as the guideline.”

Services are limited to students who are currently enrolled in classes at PSU and who have appropriate documentation on file in the DRC office. As required by the Americans with Disabilities Act (ADA), students who have disabilities that impact their ability to function in the classroom and want services must identify themselves to the DRC office and register for services. In order to register, they must make an intake/accommodation assessment appointment and provide appropriate evidence of their disability from a qualified medical or psychological professional. This documentation will be held in strict confidence.

Accommodations are determined on a case-by-case basis. Services might include: pre-admission counseling, academic planning, assistive listening devices, interpreting services, note taking, priority registration, testing accommodations, recorded textbooks, reading services, and wheelchair accessible tables.

For more information, go to the Disability Resource Center website or call 503-725-4150.

English as a Second Language (ESL)

For information on Portland State University’s Intensive English Language Program, visit the IELP website

Faculty Library Privileges

Faculty may check out books for the academic year using their current validated photo identification card. Faculty members have library privileges at any school in the Oregon University System.

To acquire a photo ID card, faculty must go to the Human Resources office, suite 518, Market Center Building (1600 SW Fourth Ave.) and present a letter of offer or courtesy appointment letter as proof of employment. If you need a copy of your letter, call your departmental assistant. Human Resources will provide a sticker, which the faculty member presents to the photo ID office in Neuberger Hall. The first ID card is free for faculty. To obtain a replacement PSU Faculty/Staff Key Card, please come to ID Services with a valid government issued photo ID. There is a $21 fee for this service.

Faculty members may access the library online catalog from office or home.

No fines are collected from faculty members during the academic year (except for material requested for reserve placement or through interlibrary loan); although it is expected that no one will retain materials longer than needed for academic purposes. At the end of spring term, all items must be returned to the library for physical inventory. Faculty members will be billed for materials not returned at this time. Most non-circulating library materials may be checked out to faculty members, under certain conditions and for short periods of time, through special loan passes. Passes are issued by the subject librarians on each floor or, during evening and weekend hours, by the information desk librarian on the ground floor of the library.

For special services for faculty, go to the library's Faculty/Staff Services page.

Millar Library (PSU campus library)

The Branford Millar Library is the Portland State University campus library and is located on the South Park Blocks. The third floor of the library currently houses the education collection, including education periodicals. The education reference librarians are currently housed on the second floor. Adjunct faculty may contact their departmental assistant for a letter authorizing their use of the library and its facilities.

Circulation, course reserves, and copy machines are located on the first floor. Faculty may place books, articles, manuals, or other material for their students on reserve by making arrangements at the reserve circulation desk. Materials placed on reserve may be checked out for two hours with a valid PSU identification card. Placement on “reserve” requires a one-week interval prior to student use of the materials.

(Also see related education materials in the Metropolitan Instructional Support Laboratory, MISL.)

Daily Parking on PSU Campus

Due to the limited number of parking spaces on the University campus, daily permits are sold on an availability basis to students, faculty, staff and guests (or students without campus ID). Visit, for a list of PSU parking structures, hours of enforcement, locations, and rates. 

Parking Structure 1
Parking passes are available at the kiosk on the Sixth Avenue side of Parking Structure 1, located between SW Broadway, Hall, Sixth and Harrison. Full day permits are only available on the pay-to-park floors (bottom floor and ramp); permits are available after 5:30pm on an availability basis.

Parking Structure 2
Parking Structure 2 is located between SW Broadway, Montgomery, Sixth, and Mill. It consists of six levels and is attached to the University Services Building (USB). Permits are not sold at this lot, but can be obtained at Parking Structure 1.

Parking Structure 3
Parking passes are available at the kiosk on the first floor of Parking Structure 3, located between Twelfth, Thirteenth, and SW Mill Streets. Pay stations are located on the first and second level.  General permit parking is on the 3rd level.

University Center Garage
Parking passes are available at the kiosk on the first floor located on SW Harrison between Fifth and Sixth Avenues.

See the Faculty Parking page and Visitor & Guest Parking page for more information on rates, maps, and locations. Per OUS policy, parking permits cannot be reserved for teaching faculty when they are on campus for their classes. The GSE cannot pay for parking for faculty; it is against OUS and PSU policies.

Pay stations are also available for use on the first level of Parking Structure 1 and meters are on the streets surrounding the University. 

If you are coming to PSU to attend a meeting with a member of our staff, a parking permit may be reserved for you in Parking Structure 1. Please contact the departmental secretary to reserve a permit. When a permit has been reserved for you, please enter Parking Structure 1 on the 6th Avenue side and give your name to the person in the kiosk.

Security Escort Services

The Campus Public Safety and Security Office 503-725-4407 provides on-campus escorts 24 hours a day every day. Other escort services: Campus Watch 503-725-4404, Mondays through Thursdays, 6:30pm to 11:30pm within two blocks of campus; and PSU Escort Service 503-725-5683 5:30pm to 10pm Mondays through Fridays, within 15 minutes of campus. Escorts are free and should be arranged in advance.

Desire to Learn (D2L)

Desire to Learn's web address is:

D2L is a web-based software package for developing and delivering online course materials, providing computer mediated communication tools, allowing for online student assessment, and managing course activities and data. This is the software package that Portland State University has chosen to use for its online classes, and the software package that they support. If a program and an instructor decide to use D2L, the faculty member, with the approval of the department chair, may receive support in instructional design and technology through the Office of Academic Innovation (OAI), which offers direct support and online tutorials for faculty.

Courses can use D2L for delivery of the full course or for portions of the course. Use of D2L should be clearly identified in all written materials pertaining to coursework.

What do you need to use D2L? This depends on how you have chosen to use D2L. In general, you and your students will need a computer with Internet access and a web browser, a PSU Odin computer account, and basic computer skills.

Writing Center

The Portland State University Writing Center is a venue in which trained professional consultants and staff provide nonjudgmental, collaborative support to students, faculty, and community members in all stages of the writing process.

The services offered by the Writing Center are free and open to the public: you may bring in any writing project—academic or nonacademic, personal or professional.

Its primary goal is to help writers improve their ability to think and write critically, become aware of and actively involved in the writing process, and gain confidence in their own writing abilities. The Writing Center offers help with writing in any discipline. Consultants assist writers in working toward understanding assignments, getting thoughts on paper, revising work in progress, and working with documentation styles such as MLA, APA, and Chicago. The center also houses a library of writing manuals and resources.

For additional information on the resources available:

Call: 503-725-3570
Hours: Please check the website or call for specific hours of operation.