BE812: Process Mapping and Flow Design

Certificate Track: Process Improvement

Process mapping is a quick and effective tool for visual communication. Gaining this skill helps stakeholders to build common understanding around who and what is involved in a process, and reveals areas for improvement. Process mapping tools can prove enlightening in any type of organization, whether it regularly experiences resistance to change, or is on the cutting edge of innovation. In this course, students will learn to create several types of process maps and understand their benefits.
register now button
How You Benefit
Upon completion of this course, students will have gained the knowledge to:

  • Select the appropriate process map for different situations.
  • Create current state maps.
  • Identify process pinch points.
  • Design future state maps.

Cost: $399
Discounts may apply, please refer to the registration page for details.

Instructor: Maria Grzanka
Maria GrzankaMaria Grzanka is a principal consultant with Lean Portland and Quantum Leaders. She has 20 years’ experience in process improvement leadership and techniques. After earning a degree in Integrated Supply Chain Management, she worked with Tektronix in various supply chain roles, ultimately managing the production planning process in Shanghai, China. She earned her black belt in Lean Sigma in 2006 and has led dozens of kaizens since. These experiences led her to Con-way Freight where she was part of a team launching Lean in over 200 facilities of an integrated transportation network. Following the acquisition of Con-way, she created the first change management program at XPO Logistics for financial shared services applications. Her commitment as a teacher is to guide you toward a deeper understanding of your capacity for improvement, and to support you as you step into that capacity, one change at a time.


Questions  Questions about this program or course?  Contact us.

Custom Training  Interested in bringing this program to your organization? Contact us.

Courses can be taken individually or can be applied to a certificate within a three-year limit. Courses completed outside of the three-year limit will need to be retaken to qualify for certificate completion.