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SS504 Measurement System Analysis (MSA)

Certificate Track: Six Sigma

Reliable measurement is key to the success of any effort to dependent on measurement of data. Without validation that measurements are accurate, precise, stable and consistent from person to person, all conclusions are suspect. Organizations typically emphasize measurement accuracy and calibration. A good and essential part of measurement reliability. This 2-day course focuses on the all too often underappreciated but often even more important last three elements of measurement processes -- precision, stability and consistency from person to person (reproducibility).

Register NowAnalysis of those elements is not only a strategy for defending the reliability of your data, but a powerful proactive approach to continuous improvement of your measurement processes and ultimately your products or processes.

This 2-day course discusses, demonstrates and trains in simple but powerful techniques to assure and improve the accuracy, precision and consistency of your measurement processes’ effectiveness. You will learn how to set-up and conduct “gauge R&R” (repeatability and reproducibility) studies. You will also learn traditional plus practical and insightful new ways to analyze and interpret the results, what to do about them and to sustain optimized measurement processes with simple, practical approaches for monitoring their stability. The course addresses measurement of continuous variables (e.g., distance, temperature, thickness and attribute variables (e.g., number of error or defects, proportion defective). You will learn how to deal with non-destructive, semi-destructive and destructive measurement processes.

What You Cover

  • Ability to design, conduct, analyze, interpret and improve measurement process for precision, stability and consistency with “gauge R&R” studies
  • Practice in conducting and interpreting “gauge R&R” studies and setting-up the stability of measurement processes
  • Knowledge about approaches to deal non-destructive, semi-destructive and destructive measurement processes.
  • Experience with the analysis of measurement reliability of attribute variables
  • Software options for automating the analysis and an Excel template for conducting them
  • Participants received free time-limited versions of software for conducting measurement system analysis and general statistical analysis.

Who Should Attend

  • People working with manufacturing or non-manufacturing processes
  • Manufacturing, Process, Quality, Reliability and Metrology Engineers
  • R&D scientists and engineers
  • Product and process development and design engineers
  • Marketing and business analysts

Cost: $889
Discounts may apply, please refer to the registration page for details.

Principal Instructor: Steve Zagarola

Steve Zagarola is a Executive Master Black Belt in Six Sigma with more than 25 years’ experience in the application of statistical and modern structured approaches to the optimization of manufacturing and transactional processes, quality systems and R&D. He was certified by the Six Sigma Management Institute by Dr. Mikel J. Harry – one of the original founders of the Six Sigma methodology at Motorola. He has worked with and provided training and consulting for industries ranging from advanced semi-conductors, food and beverage, plastics molding, and wind energy in both the manufacturing and service and administration sectors. He has worked to improve manufacturing operations for global organizations on six continents and in English, Spanish, Italian and German.

Steve is the Managing Partner for Northwest Center for Performance Excellence. He has also served as chief instructor at Portland State University’s CEPE Six Sigma program since the program’s inception in 2007, Six Sigma Program and Quality Manager at Vestas Wind Systems and as Director of Quality for Cascade Microtech and as a Senior Manufacturing Manager at The Coca-Cola Company. He provided technical editing for the 2012 edition of Six Sigma for Dummies for John Wiley & Sons. Steve is fluent in English, Spanish, Italian and German. He earned a BS in Mechanical Engineering from Georgia Tech and completed post-graduates studies in Psychology at Georgia Tech and Georgia State University.

Co-Instructor: Aubrey Kendall
Aubrey Kendall Center for Executive and Professional Education Portland State University Six SigmaAubrey Kendall is a supplier quality engineer at Vestas Wind Systems. He graduated with a BS in manufacturing engineering from Brigham Young University and an MBA from Clemson University. Mr. Kendall is a Six Sigma Black Belt with over 15 years of experience in manufacturing, quality, and engineering management in aerospace, energy, and other industries. His strong combination of technical skills and ease in communicating make him an effective trainer and facilitator.


A basic understanding of statistics is helpful for this course; however, the instructor will review basic statistical concepts as required for the interpretation of results.

Applies to the following certificate(s):
Six Sigma Black Belt Certification
Six Sigma Green Belt Certification


Questions  Questions about this program or course?  Contact us.

Custom Training  Interested in bringing this program to your organization? Contact us.