If your computer has malware, PSU’s wireless network can detect it and block you from accessing campus Wi-Fi. The virus will need to be removed from your computer before the Wi-Fi block can be removed.
If a PSU-owned computer has been blocked from using PSU Wi-Fi due to a virus, the Helpdesk can reimage your computer in order to remove the virus.
- Bring the computer down to the Helpdesk or call to arrange a pickup.
- The workbench will attempt to backup all software/data and restore it after reimaging the computer.
- Loaner computers may be available to replace the infected machine for the duration of the reimage.
You will need remove the virus yourself or pay a third party (ex: a repair shop) to remove it. You can then simply bring your computer to the Helpdesk for verification and we will lift the Wi-Fi block.
- To remove the virus from a PC, the hard drive that contains Windows (usually "Local Disk C") will need to be formatted and the Windows will need to be reinstalled. Simply reinstalling Windows over top of an existing installation, without performing a format, will not remove the virus.
Contact the Helpdesk for additional assistance.