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IDSC Service Changes Starting July 1st
Author: Michelle Malkasian, Office of Information Technology
Posted: May 22, 2014

Some changes are on the way for the Integrated Digital Support Center (IDSC). The IDSC is a 24-hour, multimedia computing lab located on the second floor of the Broadway Housing Building that provides speciality hardware, software, and services. This summer, in order to provide the best experience for the majority of its users, the IDSC will be shifting focus to supporting the most in-demand services and eliminating support for those that are less often requested.

Beginning July 1st, the following services will no longer be supported by the IDSC:

  • Basic and extended training
  • Graphic design & multimedia production
  • Image scanning & manipulation
  • Web design & development
  • Audio/video capturing and editing

Please note that when support for a particular service is eliminated, users will still be able to independently use the speciality hardware and software in the lab. IDSC staff will also continue providing assistance with unique onsite lab equipment and software, in accordance with the "15 minute support policy" (which states that lab attendants may spend up to 15 consecutive minutes per user per hour, ensuring that the lab attendant remains available for everyone that needs assistance).

If you're interested in finding alternatives to support services previously offered by the IDSC, take a look at the list of resources below. You can also contact the IDSC with questions, comments, or concerns related to these changes at idsc-mgmt@lists.pdx.edu.

Multiple Services

  • Co-Creative: The Co-Creative department provides a range of services from graphic design to web development, copywriting to consultation, photography to video production. They offer services in content development, photography, print & web design, video production, and marketing consulting and research.

  • Graphic Design Center: The Graphic Design Center has design services available to PSU student organizations, departments, and the general public. They create brochures, websites, flyers, posters, advertisements, logos, and more! SALP-recognized student groups are eligible for 5 free hours per term.

  • University Communications (UComm): UComm establishes PSU's identity and design standards and can also assist PSU departments looking for University-branded design templates for basic stationery, business cards and more! The UComm creative services team can help departments and programs plan, design, and produce effective, professional communications (brochures, mailers, videos, electronic campaigns) that meet University style and message standards.

Image Scanning & Manipulation

  • OIT Computer Lab Scanning
    • All OIT computing labs offer multifunction printers that can scan documents to PSU Email, USB drives, or SD cards.
    • The IDSC has self-service document scanners that offer OCR support and Epson V750 scanners for slide and negative scanning.

Web Design & Development

Audio/Video Capturing & Editing

  • Campus Audio Visual Event Team (CAVET): The Campus Audio Visual Event Team (CAVET) provides a wide range of services, including delivery, setup, tech support, audio recording, and A/V consultation. They provide support for event technology related to presentations, panel discussions, laptops, DVD/Blu-Ray players, and video/LCD projectors.

  • Distance Learning Center: The Distance Learning Center can help you broadcast classes and special events on the internet and record them for online viewing at a later date. Contact the Distance Learning Center if you are interested in recording, live streaming, or capturing your class or event.