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Integrated Digital Support Center Standard

Approver Owner Date
Associate Chief Information Officer Director, Instructional Technology Services (ITS) Originally Approved: September, 2001
Last Revised: January 2015

Introduction

The Integrated Digital Support Center (IDSC) Standard defines the services available to current Portland State University (PSU) faculty, staff, and students at the IDSC. The standard also outlines required compliance with copyright law and establishes liability and responsibility for submission of materials and acceptance of work and services.

Purpose and Applicability

The purpose of the IDSC Standard is to ensure equitable access to and availability of systems, software, and hardware by defining the IDSC services available to current PSU faculty, staff, and students.

The IDSC Standard also clarifies responsibility for compliance with copyright law and PSU policy, with the objective of reinforcing the importance of adhering to copyright law.

The IDSC Standard establishes liability and responsibility in the submission of materials to the IDSC and acceptance of work and services from the IDSC in order to clearly communicate essential information to IDSC customers.

This standard applies to all PSU faculty, staff, and students.

Definitions

  • Integrated Digital Support Center (IDSC): A multimedia computing lab that houses specialty hardware software, provides range of color and wide-format printing services, and offers a variety of multimedia services.
  • Media Services: Digital output, multimedia, and graphic design services.

Standards and Procedures

Use of the IDSC Computing Lab

The Broadway Housing Building (BHB) Lab is also known as the Integrated Digital Support Center (IDSC) and is a multimedia computing lab available to the entire PSU community.

Faculty, Staff and Graduate Student Lab (BHB 225)
Current PSU faculty, staff, and graduate students have access to the Faculty and Graduate Student Lab, in the IDSC to develop multimedia and instructional based materials. Undergraduate students may request access to this lab when necessary resources are unavailable elsewhere on campus. To request access, undergraduate students have two options:

  • Obtain a special use request letter from their faculty member, or
  • Submit the special use request letter to IDSC management.

Upon approval of the special use request, the undergraduate student will be added to the special use list and will have access to the Faculty, Staff and Graduate Student Lab in the the IDSC.

General Access Lab (BHB 226)
All current PSU faculty, staff, and students, including undergraduate students, have access to the General Access Lab in the IDSC.

IDSC Customer Support

IDSC staff provide basic assistance and troubleshooting with hardware and software during lab hours, based on IDSC staff availability. IDSC staff are able to provide a maximum of 15 consecutive minutes of assistance per customer per hour. This is more formally known as the 15-Minute Support Guideline.

The IDSC reserves the right to refuse service if the assistance required by an customer is deemed beyond the scope of what the lab can provide. IDSC staff are not permitted to help on exams, act as a tutor, or provide assistance with completing assignments. Lab attendants are not an acceptable alternative for learning the necessary software applications. Please check with the Writing Center, Learning Center, or your academic department for tutoring resources. Free technology workshops are available through OIT.

IDSC Workstation Reservations

Select workstations may be reserved in advance. Reservations will be held for a maximum of 10 minutes past the start of the reservation time. Please see an IDSC employee to place a reservation.

  • Workstations may be reserved for a maximum of two hours a day.
  • Video workstations (Mac and PC) may be reserved for for a maximum of four hours per day.

Reservations that exceed the maximum limit will not be honored beyond the first two or four hours (depending on workstation type) of the reservation.

Copyright Compliance and Liability

The IDSC strictly adheres to the Copyright Law of 1976 (Title 17, United States Code) and complies with all laws and regulations related to the use or reproduction of copyrighted materials.

Users of the IDSC are individually responsible for complying with copyright law, as well as the PSU Acceptable Use Policy, when creating or submitting materials for use in multimedia instruction. Users will be solely liable for any infringement upon copyrighted materials.

Submitting any materials for services to the IDSC constitutes an agreement by the customer that they:

  • Are the owner of the copyright on the materials submitted for reproduction, or
  • Have received permission from the copyright owner to reproduce the materials, or
  • Will use the reproductions in accordance with copyright laws governing "Fair Use."

Customers submitting copyrighted materials to the IDSC for reproduction are required to sign a copyright release.

For more information, please visit the PSU Library’s Copyright & Fair Use page and the Portland State University Copyright Policy.

Submitting Materials and Liability

The IDSC accepts materials for services with the explicit understanding that the IDSC is not, under any circumstances, liable for any loss, damage, theft or destruction of materials or of items accompanying materials.

The IDSC exercises the utmost care in handling all materials, i.e. prints, slides, negatives, rolls of film, digital files, books, artwork, tapes, CD's, VHS, DVD's, USB drives or other materials (hereafter referred to as "materials") submitted for printing, scanning, reproducing, digitizing, or other handling (hereafter referred to as "services"). However, from time to time, conditions of manufacturing, storage, handling, or processing may result in loss or damage to the materials.

Submitting materials to the IDSC for services constitutes an agreement by the customer that the IDSC is not, under any circumstances, liable for any loss, damage, or destruction of materials or of items accompanying materials.

Liability Overview

  • Customers submit materials to the IDSC for services at the customer's own risk.
  • The IDSC is not liable for the loss, damage, or destruction of materials as previously defined or items accompanying materials.
  • Any verbal statement by an IDSC staff or agent of the IDSC to the contrary is not binding on the IDSC and does not waive or alter liability.

Media Services and Accepting Work

All project materials submitted to the IDSC should be complete, accurate, and spell checked. Customers will be held responsible for cost of printed or digitized materials that are incorrect due to an error on their behalf.

In signing a work order, the customer verifies that they have reviewed the media services work and accepted the final work (i.e., they have found it to be satisfactory and containing no errors).

If media services work must be redone or reprinted due to content errors or errors discovered after the customer has signed the work order, the customer will be held responsible for the cost of the original work order and the cost of any further work or reprints needed to correct the error.

  • The IDSC is not able to offer refunds or discounts to customer if an error is discovered after signing the original work order.
  • If the error is due to technical difficulties, the IDSC will make every effort to correct the problem and redo the work requested at no additional cost.

Turnaround times for work submitted vary depending on the product, service, quantity ordered, or other projects in the IDSC production queue. Wide-format printing orders are processed on a first come, first served basis. Users should allow a minimum of two business days upon receipt of file for processing. Please check with IDSC staff well ahead of project deadlines for information on service availability and turnaround times.

Unattended Workstations Guidelines

The "Unattended Workstations" Guideline states that workstations that are not in use for more than 15 minutes are considered unattended and will be logged out or rebooted to free them for other users. If you need to leave the lab for more than 15 minutes, we ask that you log off and take all personal belongings with you. OIT is not responsible for items left unattended.

Abandoned Property Guidelines

The "Abandoned Property" Guideline states that OIT is not responsible for lost or stolen items. Patrons are expected to keep their belongings, especially valuables (electronic devices, backpacks, wallets, laptops, etc.) with them at all times. OIT is not responsible for the security of any items brought into or left behind in the labs. Items that are left at a workstation for longer than 15 minutes are considered abandoned and will be treated as lost. Lost items that are found in the lab will be logged and turned into the Campus Public Safety Office (CPSO).

Data Storage Guidelines

The "Data Storage" Guideline states that as of January 1, 2013, the IDSC will no longer allow personal content storage on local machines. Users needing to store large amounts of data or video projects will be required to provide their own storage in the form of a high capacity portable disk drive. Otherwise, IDSC users are encouraged to utilize their University-provided H and I drives on PSU's network for data storage.

The IDSC's network Shuttle is temporary storage (<24 hours) limited to file transfer between specialty workstations in the lab. Files on the Shuttle as well as local storage on the workstations are purged regularly and without notice. Users are reminded to always make personal backup copies and save their work on removable media (USB drive, flash disk, portable HD) when possible. The IDSC is not responsible for lost or corrupted data on removable, network, workstation or storage media.

Related Policies, Procedures, and Information

Point of Contact

Contact the IDSC for assistance with or information about access, workstation reservations, and services.