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Faculty/Staff Troubleshooting

If you are experiencing telephone problems, report the symptoms to your Telecom Coordinator or directly to Telecommunication Systems.

If your telephone is completely out of service (no dial tone), a technician will address the problem within four hours of your report. Trouble resolution on reports of a less severe nature will be addressed within one business day.

Resolving Telephone/Internet Problems

Phone has no dial tone.

Check that phone is plugged into the correct jack. Check that all cords, handset & mounting, are plugged into phone. Verify that a headset is functioning properly. Check to see if another phone works in the same jack.

Phone cuts out or has intermittent static.

Most likely problem is with handset cord. File a report so handset can be replaced.

Long Distance Authorization Code doesn't work.

Call the Telecommunication Systems office.

Telephone doesn't ring or calls are going directly to voicemail.

Phone may have Send Extension or Forwarding features activated. Cancel the Send Extension feature by dialing #88 or the Forwarding feature by dialing #22.

Computer won't connect to the internet.

Check to make sure that the ethernet cable is plugged into the back of the computer and the wall jack. Also try switching the cable to other wall jacks to make sure the jack is active.

Reporting Issues

Please provide the following information when filing a report:

  • Name, extension number and location of telephone with problem.
  • Your name and extension if you are a Telecom Coordinator reporting someone else's problem.
  • A description of the problem. For example: "When I call to a number with a 7 in it, I never reach the intended telephone number." This could indicate a problem with the number pad on your phone and should be reported. Please remember when placing a call, if you don't reach the intended number, always try your call a second time to verify correct dialing.

Further Resources

For help with using your phone set, contact Telecommunication Systems.

Contact the Helpdesk for additional assistance.