Some fields have drop-down menus. For those that do not, while the cursor is in a field, press "F1" for prompts and instructions. Note that for lateral transfer/demotions, differentials, or other inserted text, you will need to unlock the form fields. You can do this one of two ways: (1) If in "web mode," click on "Tools," then click on "Unprotect Document;" or (2) You can save your letter as a word document first, click on "View," click on "Toolbars," and check "Forms." Then click on the padlock in the upper right of your toolbar to unlock the form.