Several of the issues that come up for content managers are covered in Drupal FAQs, so checking those is a good first step when you need assistance.
To initiate a support request, send email to email@example.com. Your message gets tracked in OIT's Help Desk ticket system and is routed directly to the UComm web team's queue. We try very hard to respond to tickets within 24 business hours.
Here are some tips about what to include in your request:
- Write a descriptive subject line. For example, if you were having trouble uploading files and you are working on the Admissions site, a good subject line might say "problems uploading DOC files on /admissions".
- Describe the process and the problem. Tell us the steps you took before things when wrong. Was there an error message? If so, what did it say?.
- Attach a screenshot. Include as much of the browser window as possible. If you don't know how to take a screen shot, check out these resources:
- Tell us about your workstation. What operating system do you use (Windows 7, Windos XP, Mac OS X 10.6, Mac Yosemite, etc.)? Which browser are you using (latest Chrome or Firefox, Safari 5, Internet Explorer 9, etc.)?