Dr. Jeffrey D. Robinson, PhD

  Associate Professor
  Director of Graduate Studies
  Office phone: 503.725.3599
  Office hours: Spring 2013 Friday 12:00-2:00
  Email: jeffreyr@pdx.edu
  University Center Building 440
  Office: 440H

Degrees

PhD | University of California at Los Angeles
MA | University of Southern California
BA | University of California at Santa Barbara

Focus Areas

Language and Social Interaction
Health Communication

Research Interests

Conversation Analysis
Doctor-Patient Communication

Courses Taught

Comm 100: Introduction to Communication
Comm 438/538: Everyday Talk
Comm 531: Qualitative Methods in Communication Research

Bio

Prior to arriving at Portland State University, Dr. Jeffrey D. Robinson taught in the Departments of Communication at The Pennsylvania State University and Rutgers University. He has published over 40 journal articles and book chapters in both national and international outlets. He specializes in two subfields within the discipline of Communication. First, he specializes in Language and Social Interaction, which examines the rules that guide interactants’ use and interpretation of language, and the role of talk-in-interaction in the construction and negotiation of social meanings, identities, and relationships. Second, he specializes in Health Communication, which examines how and why face-to-face communication (e.g., doctor-patient communication) affects aspects of healthcare and health promotion, including individuals’ physical, emotional, mental, and/or spiritual health. Dr. Robinson’s research has been funded by the National Institutes of Health, the National Cancer Institute, and the Agency for Healthcare Research and Quality.

Publications

Robinson, J. D. (in press). Epistemics, action formation, and other-initiation of repair. In J. Sidnell, M. Hayashi, and G. Raymond (Eds.), Conversational repair and human understanding. Cambridge, England: Cambridge University Press.

Robinson, J. D. (in press). Overall structural organization. In T. Stivers, & J. Sidnell (Eds.), Handbook of Conversation Analysis. Cambridge, England: Cambridge University Press.

Venetis, M., & Robinson, J. D. (in press). Consulting with a surgeon prior to breast-cancer surgery: Patient question asking and satisfaction. Journal of Health Communication.

Kevoe-Feldman, H., Robinson, J. D., & Mandelbaum (in press). Extending the notion of pragmatic completion: The case of the responsive compound action unit. Pragmatics.

Kevoe-Feldman, H., & Robinson, J. D. (in press). Exploring essentially three-turn courses of action: An institutional case study with implications for ordinary talk. Discourse Studies.

Opel, D. J., Robinson, J. D., Heritage, J., Korfiatis, C., Taylor, J. A., & Mangione-Smith, R. (2012). Characterizing providers’ immunization communication practices during health supervision visits with vaccine-hesitant parents: A pilot study. Vaccine, 30, 1269-1275.

Robinson, J. D. (2011). Conversation analysis and health communication. In T. Thompson, A. Dorsey, K. Miller, & R. Parrott (Eds.), Handbook of Health Communication (2nd Ed.). Mahwah, NJ: Lawrence Erlbaum.

Bolden, G., & Robinson, J. D. (2011). Soliciting accounts with why-interrogatives in naturally occurring English conversation. Journal of Communication, 61, 94-119.

Heritage, J., & Robinson, J. D. (2011). Applying conversation analysis to the primary-care visit: Reflections on a study of unmet patient concerns. In C. Antaki (Ed.), Applied conversation analysis: Changing institutional practices. Basingstoke: Palgrave Macmillan.

Thompson, T., Robinson, J. D., & Brashers, D. (2011). Interpersonal communication and health care. In M. L. Knapp, & J. A. Daly (Eds.), Handbook of Interpersonal Communication (4th Ed.). Thousand Oaks, CA: Sage.

Dillard, J., Shen, L., & Robinson, J. D., (2010). Parental information seeking following a positive newborn screening for cystic fibrosis. Journal of Health Communication, 15, 880-894.

Robinson, J. D., & Kevoe-Feldman, H. (2010). Using full repeats to initiate repair on others’ questions. Research on Language and Social Interaction, 43, 232-259.

Robinson, J. D., & Bolden, G. (2010). Preference organization of sequence-initiating actions: The case of explicit account solicitations. Discourse Studies, 12, 501-533.

Venetis, M. K., Robinson, J. D., Turkiewicz, K. L., & Allen, M. (2009). An evidence base for patient-centered cancer care: A meta-analysis of studies of observed communication between cancer specialists and their patients. Patient Education & Counseling, 77, 379-383.

Robinson, J. D. (2009). Managing counterinformings: An interactional practice for soliciting information that facilitates reconciliation of speakers’ incompatible positions. Human Communication Research, 35, 561-587.

Egbert, M., Golato, A., & Robinson, J. D. (2009). Repairing reference. In J. Sidnell (Ed.), Conversation Analysis: Comparative Perspectives (pp. 104-132). Cambridge, England: Cambridge University Press.

Robinson, J. D., Krieger, J., Burke, G., Weber, V., & Oesterling, B. (2008). The relative influence of patients’ pre-visit global satisfaction with medical care on patients’ post visit satisfaction with physicians’ verbal communication. Communication Research Reports, 25, 1-9.

Robinson, J. D. (2008). Physician-Patient Interaction. In W. Donsbach (Ed.), The International Encyclopedia of Communication (pp. 1396-1400). Blackwell Publishing Ltd.

Heritage, J., Robinson, J. D., Elliot, M. N., Beckett, M., & Wilkes, M. (2007). Reducing patients’ unmet concerns in primary care: The difference one word can make. Journal of General Internal Medicine, 22, 1429-1433.

Robinson, J. D. (2007). The role of numbers and statistics within conversation analysis. Communication Methods and Measures, 1, 65-75.

Robinson, J. D. (2007). Nonverbal communication in doctor-patient relationships. In L. K. Guerrero & M. Hecht (Eds.), The nonverbal communication reader: Classic and contemporary Readings (3rd Ed.) (pp. 384-394). Long Grove, IL: Waveland Press.

Robinson, J. D. (2006). Nonverbal communication and physician-patient interaction: Review and new directions. In V. Manusov & M. L. Patterson (Eds.), The Sage handbook of nonverbal communication (pp. 437-459). Thousand Oaks, CA: Sage Publications, Inc.

Heritage, J., & Robinson, J. D. (2006). The structure of patients’ presenting concerns: Physicians’ opening questions. Health Communication, 19, 89-102.

Robinson, J. D. (2006). Managing trouble responsibility and relationships during conversational repair. Communication Monographs, 73, 137-161.

Heritage, J., & Robinson, J. D. (2006). Accounting for the visit: Giving reasons for seeking medical care. In J. Heritage & D. Maynard (Eds.), Communication in medical care: Interaction between primary care physicians and patients (pp. 48-85). Cambridge, England: Cambridge University Press.

Robinson, J. D. (2006). Soliciting patients’ presenting concerns. In J. Heritage & D. Maynard (Eds.), Communication in medical care: Interaction between primary care physicians and patients (pp. 22-47). Cambridge, England: Cambridge University Press.

Robinson, J. D., & Heritage, J. (2006). Physicians’ opening questions and patients’ satisfaction. Patient Education and Counseling, 60, 279-285.

Stivers, T. & Robinson, J. D. (2006). A preference for progressivity in interaction. Language in Society, 35, 367-392.

Robinson, J. D., & Heritage, J. (2005). The structure of patients’ presenting concerns: The completion relevance of current symptoms. Social Science and Medicine, 61, 481-493.

Robinson, J. D. (2004). The sequential organization of ‘explicit’ apologies in naturally occurring English. Research on Language and Social Interaction, 37, 291-330.

Robinson, J. D., Silk, K. J., Parrott, R. J., Steiner, C., Morris, S. M., & Honeycutt, C. (2004). Healthcare providers’ sun-protection promotion and at-risk clients’ skin-cancer-prevention outcomes. Preventive Medicine, 38, 251-257.

Roberts, F., & Robinson, J. D. (2004). Inter-observer agreement regarding ‘first-stage’ conversation-analytic transcripts. Human Communication Research, 30, 376-410.

Robinson, J. D., & Nussbaum, J. F. (2004). Grounding research and medical education about religion in actual physician-patient interaction: Church attendance, social support, and older adults. Health Communication, 16, 63-85.

DiMatteo, M. R., Robinson, J. D., Heritage, J., Tabbarah, M., & Fox, S. A. (2003). Patients’ Self-Reports of Instrumental and Affective Communication in Physician-Patient Encounters: Correlations with Medical Records and Audio- and Videotapes. Health Communication, 15, 393-413.

Robinson, J. D. (2003). An interactional structure of medical activities during acute visits and its implications for patients’ participation. Health Communication, 15, 27-59.

Robinson, J. D. (2001a). Asymmetry in Action: Sequential Resources in the Negotiation of a Prescription Request. Text, 21, 19-54.

Robinson, J. D. (2001b). Closing medical encounters: Two physician practices and their implications for the expression of patients’ unstated concerns. Social Science & Medicine, 53, 639-56.

Robinson, J. D., & Stivers, T. (2001). Achieving activity transitions in primary-care consultations: From history taking to physical examination. Human Communication Research, 27, 253-298.

Robinson, J. D. (1998). Getting Down to Business: Talk, Gaze, and Body Orientation During Openings of Doctor-Patient Consultations. Human Communication Research, 25, 97-123.

Rogers, E. M., Chandran, A. S., Hirata, T. M., & Robinson, J. D. (1995). Television promotion of gender-equality in society. In P. Kalbfleisch and M. Cody (Eds.), Gender, Power, and Communication in Human Relationships (pp. 277-304). Hillsdale, NJ: Lawrence Erlbaum Associates, Inc.

Coupland J., Robinson, J. D., & Coupland, N. (1994). Frame negotiation in doctor-elderly patient consultations. Discourse and Society, 5, 89-124.

Coupland, J., Coupland, N., & Robinson, J. D. (1992). “How are you?”: Negotiating phatic communion. Language in Society, 21, 207-230.