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Instructor Profiles

Aubrey Kendall Six Sigma Certificate Portland State University Center for Executive and Professional Education CEPE School of Business Administration
Aubrey Kendall is a performance improvement consultant at Kaiser Permanente. He graduated with a BS in manufacturing engineering from Brigham Young University and an MBA from Clemson University. Mr. Kendall is a Six Sigma Black Belt with over 20 years of experience in continuous improvement, quality, and engineering working in healthcare, energy, aerospace, and other industries. His strong combination of technical skills and ease in communicating make him an effective trainer and facilitator.
 Steve Zagarola Six Sigma Certificate Portland State University Center for Executive and Professional Education CEPE School of Business Administration  
Steve Zagarola is an Executive Master Black Belt (EMBB) personally trained and certified at the Six Sigma Management Institute by Dr. Mikel Harry, a co-founder and principle architect of the Six Sigma methodology. Mr. Zagarola is a founding member and managing partner of the Northwest Center for Performance Excellence (NWCPE). He is also founder of The ZDM Group, an organization dedicated to the advancement of statistically based approaches for competitive advantage. He graduated with a BS in mechanical engineering from Georgia Tech with post-graduate studies in Psychology and Statistics at Georgia Tech and Georgia State University. Mr. Zagarola is Six Sigma Master Black Belt with more than 30 years experience in the application of statistical and modern structured approaches to the optimization of manufacturing and transactional processes, quality systems, and R&D for industries ranging from food and beverage, plastics molding, wind energy, and advanced semiconductors.  Prior to his current position with NWCPE, he served as the Director of Quality for Cascade Microtech, Six Sigma Program and Quality Manager for Vestas Wind Systems and Senior Manufacturing Manager for The Coca-Cola Company. He teaches Six Sigma, Statistical Process Control, Design of Experiments and other Statistical Quality methodologies and Process Excellence topics in four continents and in English and Spanish.