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BE503 Root Cause Analysis and Measurement

Certificate Track: Lean Healthcare

Facilitating a study of a problem is the clear collection and organization of all relative information. It has to do with gathering and analyzing relevant intelligence so that you know the real or “root” causes of problems. To do so just the right amount of measurement and observation must be used – not too much – just enough. This course will enhance your ability to lead your team through a systematic analysis of problems so that you can decide what really needs improvement.

What You Cover

  • A Lean Improvement Team from an Ambulatory Clinic – Project Presentation
  • How to create a measurement plan
  • Gathering data and learning how to measure
  • Understanding variation
  • Measurement tools (including data collection sheets, concentration diagrams, distribution sheets, process control charts, trend charts)
  • Analyzing data and Root Cause Analysis tools (including Pareto Analysis, Fishbone Diagram, Five Why’s, and Categorized Causality)

Cost: $399
Discounts may apply, please refer to the registration page for details.

Instructor: Tom Fabrizio

Tom Fabrizio, president and founder of Lean Manufacturing Tools, LLC and a founding member of the Northwest Center for Performance Excellence (NWCPE), has been teaching leadership, team development, and Just-In-Time systems for over 25 years. He received his original Lean training from first-generation experts, including Dr. Shigeo Shingo (co-architect of The Toyota Production System), Hiroyuki Hirano (author and noted JIT expert), Dr. Ryuji Fukuda (member of The Sigma Project in Japan and winner of the Deming Prize), and TPM experts from Japan Institute of Plant Maintenance. Mr. Fabrizio holds an undergraduate engineering degree, a MEd, and a law degree. He has authored several books and training programs about Lean.

Notes
Interested in bringing this program onsite to your organization? Please contact Kristen Pedersen.

Applies towards the following certificate(s):
Lean Healthcare